The future of exceptional customer service will be a united front powered by artificial intelligence. That’s the theme of Saleforce’s Second Annual State of Service Report, which surveyed more than 2,600 customer service professionals worldwide
SAN DIEGO - When Pamela Dancisin, the vice-president of marketing at Dollar Bank ran into a hiccup in helping customers create new accounts online, she knew her customer service agents needed better visibility.
On-demand customer relationship management (CRM) vendor Salesforce.com has unveiled the Salesforce Service Cloud Intelligence Engine—an added layer of intelligence in the Service Cloud that fuels smarter customer service with data science. Citing studies
Microsoft Corp. is rolling out its newest release of Parature, a solution that helps businesses manage their customer service experiences across different channels like the web, email, social media, online chat, and help
Bionym is making the Nymi Band hardware available to developers for the first time. At Dreamforce in San Francisco, president Andrew D'Souza shows an example of what a customer-facing implementation of this wearable
Hootsuite announced today that it has raised another $60 million in funding and that it has acquired social telephony firm Zeetl, another Vancouver-area startup. Zeetl's solution is designed for customer service department that
Businesses using digital video cameras aren’t just using them for surveillance purposes – they’re also planning to expand those cameras into other areas of operation, according to new survey results. Eagle Eye Networks
We recently caught up with the founder of UnMarketing and author of QR Codes Kill Kittens Scott Stratten at The Art of Marketing conference in Toronto. Hailing from Oakville, Ont. Stratten is now recognized as
TAMPA -- IBM Corp. has no shortage of software for helping organizations with what is broadly called customer engagement – everything from analytics to price optimization – and separate channels for selling them.