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Tag: Customer service

Non-profit tech supplier transforms model to better serve NGOs
Companies

Non-profit tech supplier transforms model to better serve NGOs

Samira Balsara -
0
ServiceNow launches its Now Platform San Diego release
Digital Transformation

ServiceNow launches its Now Platform San Diego release

Samira Balsara -
0
Now is the time to revamp your customer care strategy
Marketing

Now is the time to revamp your customer care strategy

Amanda Ricks -
0
AI use in customer service will continue to rise, Salesforce research says
Digital Transformation

AI use in customer service will continue to rise, Salesforce research says

Buckley Smith -
0
Optimizing customer service will be driven by AI and collaboration, Salesforce says
Artificial Intelligence

Optimizing customer service will be driven by AI and collaboration, Salesforce says

Gary Hilson -
0
Understanding and dealing with difficult customers
Marketing

Understanding and dealing with difficult customers

Robert Cordray -
0
Facebook’s virtual assistant ‘M’ will try to usurp your own customer support
Operations

Facebook’s virtual assistant ‘M’ will try to usurp your own customer support

Brian Jackson -
0
Twitter blows past 140 character limit for supersized DMs
Marketing

Twitter blows past 140 character limit for supersized DMs

Jeff Jedras -
0
Share with your IT vendor! The daily mindset of great salespeople
Marketing

Share with your IT vendor! The daily mindset of great salespeople

Brian Clendenin -
0
Bank reduces customer service call times with IBM’s Tea Leaf software
Operations

Bank reduces customer service call times with IBM’s Tea Leaf software

Brian Jackson -
0
Salesforce.com adds intelligence to its Service Cloud
Cloud

Salesforce.com adds intelligence to its Service Cloud

Jeff Jedras -
0
Microsoft rolling out 30 new features for the new release of Parature
Marketing

Microsoft rolling out 30 new features for the new release of Parature

Candice So -
0
Bionym demos wearable integration with Salesforce app
Mobility

Bionym demos wearable integration with Salesforce app

Brian Jackson -
0
Hootsuite acquires Vancouver-based customer service startup
Marketing

Hootsuite acquires Vancouver-based customer service startup

Brian Jackson -
0
Video cameras not just for surveillance, survey respondents say
Operations

Video cameras not just for surveillance, survey respondents say

Candice So -
0
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Companies

Generation Z and Millennials are bringing change to the tech workforce

Generation Z and Millennials will make up more than...
Artificial Intelligence

Coffee Briefing June 28, 2022 – Blueprint Software Systems fully embraces remote work; Klarna launches loyalty card; HCL Technologies unveils centre in Vancouver; and...

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada’s editorial team!
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