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Tag: Customer service

Hashtag Trending Jul.19- Microsoft announces price hikes for AI integration; Tesla directors overpaid and forced to return over $700 million; A chatbot so good that it’s the death of human customer service?
Podcasts

Hashtag Trending Jul.19- Microsoft announces price hikes for AI integration; Tesla directors overpaid and forced to return over $700 million; A chatbot so good that it’s the death of human customer service?

Jim Love -
0
Zoho launches Blended Conversations and updated UI for Zoho Desk
Companies

Zoho launches Blended Conversations and updated UI for Zoho Desk

Samira Balsara -
0
Gartner reveals four key customer service technology trends
Companies

Gartner reveals four key customer service technology trends

Samira Balsara -
0
Non-profit tech supplier transforms model to better serve NGOs
Companies

Non-profit tech supplier transforms model to better serve NGOs

Samira Balsara -
0
ServiceNow launches its Now Platform San Diego release
Digital Transformation

ServiceNow launches its Now Platform San Diego release

Samira Balsara -
0
Now is the time to revamp your customer care strategy
Marketing

Now is the time to revamp your customer care strategy

Amanda Ricks -
0
AI use in customer service will continue to rise, Salesforce research says
Digital Transformation

AI use in customer service will continue to rise, Salesforce research says

Buckley Smith -
0
Optimizing customer service will be driven by AI and collaboration, Salesforce says
Artificial Intelligence

Optimizing customer service will be driven by AI and collaboration, Salesforce says

Gary Hilson -
0
Understanding and dealing with difficult customers
Marketing

Understanding and dealing with difficult customers

Robert Cordray -
0
Facebook’s virtual assistant ‘M’ will try to usurp your own customer support
Operations

Facebook’s virtual assistant ‘M’ will try to usurp your own customer support

Brian Jackson -
0
Twitter blows past 140 character limit for supersized DMs
Marketing

Twitter blows past 140 character limit for supersized DMs

Jeff Jedras -
0
Share with your IT vendor! The daily mindset of great salespeople
Marketing

Share with your IT vendor! The daily mindset of great salespeople

Brian Clendenin -
0
Bank reduces customer service call times with IBM’s Tea Leaf software
Operations

Bank reduces customer service call times with IBM’s Tea Leaf software

Brian Jackson -
0
Salesforce
Cloud

Salesforce.com adds intelligence to its Service Cloud

Jeff Jedras -
0
Microsoft Dynamics CRM
Marketing

Microsoft rolling out 30 new features for the new release of Parature

Candice So -
0
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Canadian mid-sized firms pay an average $1.13 million to ransomware gangs

Howard Solomon -
The average ransomware payment made by mid-sized Canadian companies...

Canadian privacy czars release principles for responsible development of AI

Howard Solomon -
On the heels of cybersecurity guidance for generative AI...
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