Will Motorola’s multi-purpose device boost customer service?

When shopping for an electronic – or computing-related – product, few things are as frustrating as being unable to find an associate (or the right associate) to assist you.For the retailer this can

Published on: January 15th, 2008 Joaquim P. Menezes

7 steps for successful business transformation

While transformation or drastic change is becoming a necessity for some companies, transformation for the sake of transformation isn't the answer either. Knowing when the status quo isn't working anymore – and when

Published on: February 5th, 2007 Vawn Himmelsbach