From rut to cloud: Kinark’s digital transformation

Before its digital transformation Kinark Child and Family Services, a Markham, Ont.-based child mental health services provider, was not just behind the pack technologically — it was nowhere to be seen. “They were

Published on: May 18th, 2017 Glenn Weir

Canadian telecom sector competitive in world market, IoT will help it be more efficient: new report

Most Canadians believe the country’s telecommunication (telecom) industry is uncompetitively expensive and compares poorly to those in other regions, but that’s not entirely accurate, according to a new report by the Montreal Economic

Published on: May 15th, 2017 Mandy Kovacs

Canadians are happy with their wireless carriers

Canadian wireless carrier customer satisfaction is on the rise according to the J.D. Power 2017 Canadian Wireless Customer Care Study. Based on a 1,000 point scale, the overall Canadian wireless customer care satisfaction

Published on: May 2nd, 2017 Alex Radu

Joe Natale to get early start as Rogers CEO

Joe Natale will be able to start his new gig as president and CEO of Rogers Communications Inc. early - on April 19 - after the carrier was able to reach a confidential

Published on: April 18th, 2017 Brian Jackson

Bell still on top, but complaints against telecoms continue to drop, CCTS finds

A new report by the Commissioner for Complaints for Telecommunications Services (CCTS) once again identifies Bell Canada as the telecommunications services provider with the most customer complaints, but also notes that fewer confirmed

Published on: April 6th, 2017 Eric Emin Wood

First 5G smartphone shown off at Mobile World Congress

ZTE may have announced the most future forward smartphone yet, but it's still a ways away from being possible in Canada. The Gigabit Phone, the world's first 5G smartphone, was revealed by the

Published on: March 1st, 2017 Alex Radu

Report finds Canada’s big three offer near-identical mobile service [infographic]

Rogers Communications Inc., Bell Canada, and Telus Corp.'s dominance of Canada's mobile market might be a key reason the average Canadian's wireless fees are among the highest in the world, but at least

Published on: January 27th, 2017 Eric Emin Wood

CRTC declares broadband Internet a basic service

The Canadian Radio-television and Telecommunications Commission has declared broadband Internet a basic telecommunications service for all regions across Canada, and set new speed targets for Internet and mobile services available to Canadians. In

Published on: December 22nd, 2016 Mandy Kovacs

Bell, Rogers received fewer complaints than usual this year – CCTS

For the third year in a row the number of complaints filed by Canadian telecom customers has dropped, according to the Commissioner for Complaints for Telecommunications Services (CCTS). In its 2015 - 2016

Published on: November 25th, 2016 Alex Radu

Here’s what to expect from this week’s CRTC hearings

This week might decide the future of how - and which - Internet companies conduct their business in Canada. From Monday Oct. 31 to Friday Nov. 4, the Canadian Radio-television and Telecommunications Commission

Published on: November 1st, 2016 Eric Emin Wood

Telus trains drone pilots to conduct cell tower maintenance

It was a cold, crisp Alberta winter day and Jason DeHetre, national manager of planning and engineering at Telus Corp., looked from the frozen iPad in his hands to the drone hovering hundreds

Published on: October 28th, 2016 Brian Jackson

Rogers CEO Guy Laurence to step down immediately, be replaced by former Telus CEO

Rogers Communications Inc. CEO Guy Laurence has suddenly left the company, it was announced this morning, without an explanation for why he stepped down. The Globe and Mail noted that last month Laurence

Published on: October 17th, 2016 Howard Solomon

Speed tests indicate Rogers offers fastest broadband Internet, Bell fastest mobile

Seattle-based network analysis firm Ookla released its latest Canadian Speedtest report this week ranking the country's mobile and Internet service providers (ISPs), and the results are clear: Rogers Communications Inc. offers the fastest

Published on: August 26th, 2016 Eric Emin Wood

Canada Speedtest results reveal fastest ISP, wireless service in your city

Rogers offers the fastest fixed line broadband speeds available in Canada, and Bell Mobility tops wireless download speeds on average, according to a new report based on data from Ookla's Speedtest Intelligence. The

Published on: August 24th, 2016 Brian Jackson