Digital transformation is hard, but when your customers make a point of telling you that it's not not easy to do business with you, something needs to be done. That was the challenge
Published on: August 10th, 2018
Lynn Greiner
@lynngr
Salesforce.com Inc. has promoted its chief operating officer (COO) to co-CEO. On Tuesday, the San Francisco-based CRM giant announced that effective immediately Keith Block, who had served as Salesforce's vice chair, president, and
Published on: August 8th, 2018
Eric Emin Wood
@ericewood
Salesforce has added chatbots to its customer service platform. On Wednesday the company announced that its newest update to Service Cloud Einstein would include a full rollout of what it calls "Bots for
Published on: July 12th, 2018
Eric Emin Wood
@ericewood
Tech is a concentrated industry, and a recent study by CB Insights illustrates the extent to which this is the case. According to the New York City-based machine intelligence-supported research firm's latest research
Published on: July 9th, 2018
Eric Emin Wood
@ericewood
Fifty per cent of Canadian charities “aren’t able to keep up” with the pace of technological change, according to a recent Capital One survey, but leaders in the industry say it’s up to
Published on: June 28th, 2018
ITBusiness Staff
@itbusinessca
Customer expectations are at an all-time high, according to the Salesforce State of the Connected Customer report, released this week. A whopping 80 percent of customers said that the experience a company provides
TORONTO - If Salesforce.com Inc. president and CFO Mark Hawkins had one message for the audience watching his keynote at the first-ever Salesforce World Tour in Toronto, it was this: Adapt or die.
Published on: May 4th, 2018
Eric Emin Wood
@ericewood
TORONTO - Navdeep Bains' May 3 appearance at Salesforce.com Inc.'s Toronto World Tour was short, but he made it count. While discussing the CRM giant's new $100 million USD investment into Canadian startups
Published on: May 4th, 2018
Eric Emin Wood
@ericewood
TORONTO – Salesforce.com Inc. thinks Canada has the potential to become a world leader in the tech industry, and is putting its money where its mouth is. On Thursday the CRM giant announced
Published on: May 3rd, 2018
Eric Emin Wood
@ericewood
The latest list from Great Place to Work focusing on inclusion is full of tech companies. SAP Canada, Salesforce and Wave are just a few of the Canadian tech companies that scored high
Small businesses spend 23 per cent of their workdays manually inputting data, so Salesforce is optimizing its sales and service apps for small businesses to help them focus on their customers and business
Salesforce.com Inc. used this year's International Women's Day to remind employees and collaborators that in 1987, only 20 per cent of employees working in Science, Technology, Engineering, and Math (STEM) fields were female
Published on: March 8th, 2018
Eric Emin Wood
@ericewood
