How Thomson Reuters used Salesforce and SAP to transform its billing process

Digital transformation is hard, but when your customers make a point of telling you that it's not not easy to do business with you, something needs to be done. That was the challenge

Published on: August 10th, 2018 Lynn Greiner

Salesforce appoints co-CEO

Salesforce.com Inc. has promoted its chief operating officer (COO) to co-CEO. On Tuesday, the San Francisco-based CRM giant announced that effective immediately Keith Block, who had served as Salesforce's vice chair, president, and

Published on: August 8th, 2018 Eric Emin Wood

Salesforce adds chatbots to Service Cloud Einstein

Salesforce has added chatbots to its customer service platform. On Wednesday the company announced that its newest update to Service Cloud Einstein would include a full rollout of what it calls "Bots for

Published on: July 12th, 2018 Eric Emin Wood

These nine companies have acquired the most AI startups

Tech is a concentrated industry, and a recent study by CB Insights illustrates the extent to which this is the case. According to the New York City-based machine intelligence-supported research firm's latest research

Published on: July 9th, 2018 Eric Emin Wood

Half of Canadian charities can’t keep up with digital transformation, Capital One finds

Fifty per cent of Canadian charities “aren’t able to keep up” with the pace of technological change, according to a recent Capital One survey, but leaders in the industry say it’s up to

Published on: June 28th, 2018 ITBusiness Staff


Customer expectations at all-time high, Salesforce report finds

Customer expectations are at an all-time high, according to the Salesforce State of the Connected Customer report, released this week. A whopping 80 percent of customers said that the experience a company provides

Published on: June 8th, 2018 Lynn Greiner

Salesforce CFO explains why companies need to meet the fourth industrial revolution head-on

TORONTO - If Salesforce.com Inc. president and CFO Mark Hawkins had one message for the audience watching his keynote at the first-ever Salesforce World Tour in Toronto, it was this: Adapt or die.

Published on: May 4th, 2018 Eric Emin Wood

People, not technology, is Canada’s ‘secret sauce’, Bains says at Salesforce World Tour

TORONTO - Navdeep Bains' May 3 appearance at Salesforce.com Inc.'s Toronto World Tour was short, but he made it count. While discussing the CRM giant's new $100 million USD investment into Canadian startups

Published on: May 4th, 2018 Eric Emin Wood

Salesforce announces $100 million USD investment fund for Canadian startups

TORONTO – Salesforce.com Inc. thinks Canada has the potential to become a world leader in the tech industry, and is putting its money where its mouth is. On Thursday the CRM giant announced

Published on: May 3rd, 2018 Eric Emin Wood


SAP, Salesforce among Canada’s top employers when it comes to inclusion

The latest list from Great Place to Work focusing on inclusion is full of tech companies. SAP Canada, Salesforce and Wave are just a few of the Canadian tech companies that scored high

Published on: April 2nd, 2018 Alex Coop

Salesforce targets small businesses with release of Essentials

Small businesses spend 23 per cent of their workdays manually inputting data, so Salesforce is optimizing its sales and service apps for small businesses to help them focus on their customers and business

Published on: March 14th, 2018 Alex Coop

How Salesforce, Microsoft, Google, and others marked International Women’s Day 2018

Salesforce.com Inc. used this year's International Women's Day to remind employees and collaborators that in 1987, only 20 per cent of employees working in Science, Technology, Engineering, and Math (STEM) fields were female

Published on: March 8th, 2018 Eric Emin Wood