State of Salesforce report says customer satisfaction and retention primary goals for AI investments

In conjunction with Salesforce's annual conference, Dreamforce, last week, Bluewolf, a global consultancy and Salesforce strategic partner, released its annual report on how the best companies use Salesforce. The State of Salesforce collected

Zoho revamps document management, says Canadian data centre coming in 2020

TORONTO -- When Zoho CRM launched in November 2005, the company was known as AdventNet (it become Zoho Corporation in May 2009) and had just dipped its toes into the cloud world with

Salesforce upgrades with voice everywhere and a single source of truth

At its annual user conference this week, Dreamforce, Salesforce unveiled what it calls the Holy Grail of CRM: Customer 360 Truth, a set of data and identity services that lets companies link information

‘We promise we will work with everybody’ says Salesforce CEO

Partnership was a key theme at Dreamforce, Salesforce's annual user conference. "We would love to do everything, but we can't," said Marc Benioff, chairman and co-chief executive officer during his keynote. "We realize

Willow Springs unveils the intelligent winery

Montreal wins $50 million from federal government in Smart Cities Challenge

Montreal has a $50 million more budget to put towards its smart city plan today. Infrastructure Canada today announced the winners of its Smart Cities Challenge, a competition open to all Canadian municipalities,

IBM and Boehringer Ingelheim partner on blockchain for clinical trials

Boehringer Ingelheim (Canada) Ltd. (BI) and IBM Canada are partnering to make clinical trials safer and more efficient through the use of blockchain. In a Canadian first, blockchain technology will be used in

How SAQ and CAMH are driving results with data analytics

Analytics is a broad term, encompassing everything from basic statistics to the complex algorithms used in artificial intelligence. Yet organizations of all types can find ways to derive value from the technology. At

Canadian firms care more about AI ethics than U.S.: SAS survey

Artificial intelligence (AI) is on everyone's lips these days, but is it being used ethically? Analytics firm SAS Institute partnered with Intel, Accenture Applied Intelligence, and Forbes Insights, the strategic research and thought

What you need to know about Apple iPhone XS, XS Max, XR, and Apple Watch Series 4

Apple's September hardware event was heavy on iPhones and watches, and light on everything else. There were no Macs to be seen, and only passing references to other hardware. But CEO Tim Cook

IFA: Huawei announces Kirin 980 chipset

BERLIN, Germany – Huawei Technologies Co., Ltd. has thrown down the gauntlet with the introduction of its new Kirin 980 system-on-a-chip (SoC), aiming squarely at the Qualcomm Snapdragon 845 that powers many popular

Travel tech for the busy exec

How Lenovo’s new NA president plans to expand the company’s SMB presence

Joining Lenovo was a bit of a calling, the company's new president for North America, Matthew Zielinski, said in a recent interview. "The chance to be a part of the reinvention in a

Inside the development of Telefilm Canada’s award-winning digital admin platform

The winner in the Public Sector SME Transformation category at ITBusiness.ca parent ITWC's 2018 Digital Transformation Awards, Telefilm Canada had a mammoth problem to solve. The crown corporation, which is dedicated to the

How Thomson Reuters used Salesforce and SAP to transform its billing process

Digital transformation is hard, but when your customers make a point of telling you that it's not not easy to do business with you, something needs to be done. That was the challenge