City of Ottawa to launch 311 AI chatbot powered by Microsoft’s Power Virtual Agent

ORLANDO --- The city of Ottawa has announced a new plan to pilot Microsoft’s Power Virtual Agent to increase the accessibility of its 311 services. Built in collaboration with Microsoft, Ottawa will begin

Published on: November 6th, 2019 Tom Li

Canadian businesses lagging in network innovation to support digital transformation, says Cisco report

Canada lags far behind other nations in terms of strategic implementation of projects and networking innovations that support digital transformation, spotlights Cisco’s recently released 2020 Global Networking Trends Report. Canada ranks 11th among

Published on: November 4th, 2019 Pragya Sehgal

ITWC’s 2020 flagship events program revealed

ITWC, Canada’s largest content provider serving the IT industry,  is pleased to announce the 2020 schedule for its flagship events and three signature awards programs. “We take the feedback we receive very seriously

Published on: October 15th, 2019 Steve Proctor

How to get rewarded for your Digital Transformation prowess

Nominations for the 2019 Digital Transformation Awards sponsored by IT World Canada (ITWC) are now open. The Digital Transformation Awards is a national program designed to recognize the best examples of business or organizational

Published on: March 28th, 2019 Steve Proctor

Canadian companies must train employees in new tech or get left behind: PwC Canada report

According to the latest Digital IQ report by PriceWaterhouseCoopers Canada (PwC) released yesterday, Canadian executives are falling behind globally when in comes to proactively advancing the digital transformation of their companies. While the

Published on: March 7th, 2019 Derek Malcolm

Adobe’s latest Experience Manager update delivers AI-driven video tagging, cropping and support for more platforms

With the goal of helping marketers and IT professionals more easily create personalized content experiences for customers, Adobe has rolled out an update to its popular content management solution Adobe Experience Manager (AEM),

Published on: February 13th, 2019 Derek Malcolm

Microsoft Canada watches Igloo Software, continues partnership to leverage its intranet solutions go global

SAN ANTONIO, TX- Microsoft Canada’s Chief Technology Officer Stephen Tanaka said Waterloo-based intranet software solutions provider Igloo Software is a company to watch because of how fast it’s growing and that its services

Published on: September 13th, 2018 Shruti Shekar

If 110-year-old PCL Construction can digitally transform, your business can too

Whether human, animal, artifact, building, or business, 110-year-old things rarely change - but don’t tell that to PCL Construction. The centenarian Canadian company embarked on a journey of digital transformation a few years

Published on: August 14th, 2018 Mandy Kovacs

Zero to hero: how Vancouver upped its digital maturity to become one of the most innovative cities in Canada

Vancouver was Canada’s first city to implement a digital strategy more than five years ago in an effort to transform the internal processes of the municipal government and the public services it delivers

Published on: August 14th, 2018 Mandy Kovacs

How the Northern Alberta Institute of Technology went from a dinosaur to a digital leader in higher education

Digital transformation isn’t easy, and attempting the feat as a large public sector organization is like playing a video game on extreme difficulty mode. Yet despite the many risks and challenges involved, the

Published on: July 27th, 2018 Mandy Kovacs

Shopify releases work chat app for online store owners

Shopify has officially released its mobile instant messaging app for business owners. Announced in May, Shopify Ping allows small business owners to communicate with employees and customers, run their businesses, and manage marketing

Published on: June 22nd, 2018 Eric Emin Wood

President to President with Jonathan Spinks, CEO of Sourced Group

Jonathan Spinks has built his business on helping large organizations, such as some of Australia's biggest banks, adapt to working in the cloud, running DevOps, and agile methodology. Now he's moving from 'Down

Published on: June 13th, 2018 Fawn Annan

A brief discussion with Netflix co-founder Marc Randolph on how the tech industry has changed

Digital transformation has become a common buzzphrase in the tech community over the last few years, but the concept has hit consumers as well - whether they know it or not. One of

Published on: June 7th, 2018 Mandy Kovacs

Digital Transformation Conference and Awards speaker roster adds Alex Benay, Tony Lacavera

Two more high profile speakers have been added the agenda of ITWC’s second annual Digital Transformation Conference and Awards slated for downtown Toronto on August 14. Alex Benay, Chief Information Officer for the

Published on: April 16th, 2018 Steve Proctor