Contract disputes most common business complaints about service providers: CCTS

Being trapped in a contract without feeling that proper consent was given to the service provider is the frustration that tops the list of Canadian business complaints about service providers, according to data

Published on: November 17th, 2014 Brian Jackson

Contract disputes fuel bulk of SMB telecom complaints

Contract disputes fuelled the bulk of complaints made by Canada's small and medium sized businesses (SMBs) about their telecom services in the past year. According to data provided exclusively to ITBusiness.ca by theCommissioner

Published on: November 7th, 2012 Christine Wong

Telecom complaints jump by 35 per cent

Consumer complaints about Canadian telecom services rose by 35 per cent in the past year, with wireless services targeted by the bulk of unhappy customers for the fourth year in a row. Wireless

Published on: October 25th, 2012 Christine Wong

Small businesses part of the growing telecom complaints

When small businesses want to complain about their phone service, there is one organization that always has to listen.After an “extensive review,” the Commissioner for Complaints for Telecommunications Services (CCTS) got the renewed

Published on: February 4th, 2011 Briony Smith

Bell Canada ranks first in cell phone complaints tally

The Commission for Complaints for Telecommunications Services (CCTS), an organization funded by the telecom industry to resolve complaints against companies in the space, released a report last week indicating that billing errors and

Published on: November 5th, 2010 Nestor Arellano

Canadian Telecom Complaints Commissioner plans public awareness campaign

The independent body that listens to Canadians' complaints about their phone bills is close to widely advertising its existence, while already attracting more requests from consumers.The Commissioner for Complaints for Telecommunications Services was

Published on: January 26th, 2009 Brian Jackson