Number of telecom complaints increased in 2017 after a 3-year decline, CCTS reports

After three years of decline, the number of complaints registered against Canada's telecommunications firms rose by 11 per cent this year, according to the latest annual report from the Commission for Complaints for

Published on: November 28th, 2017 Eric Emin Wood

Small businesses now represent 10% of all telecom industry complaints: CCTS

According to the latest annual report by the Commission for Complaints for Telecom-television Services (CCTS), the number of complaints from small and medium-sized businesses (SMBs) rose 15 per cent over the past year,

Published on: November 28th, 2017 Eric Emin Wood

CRTC bans cellphone unlocking fees, orders that all future devices be unlocked

A key rule has been changed for Canada's wireless service providers. Under a Canadian Radio-television and Telecommunications Commission (CRTC) ruling announced Thursday, carriers large and small will be obligated to unlock their customers'

Published on: June 15th, 2017 Eric Emin Wood

CRTC ruling against zero-rating a boon for businesses, experts say

Last week's decision by the Canadian Radio-television and Telecommunications Commission (CRTC) to forbid the practice of "zero-rating" - exempting certain types of online content such as streaming or social media from a subscriber's

Published on: April 24th, 2017 Eric Emin Wood

Contract disputes most common business complaints about service providers: CCTS

Being trapped in a contract without feeling that proper consent was given to the service provider is the frustration that tops the list of Canadian business complaints about service providers, according to data

Published on: November 17th, 2014 Brian Jackson

Q&A with former Privacy Commissioner Chantal Bernier

When Chantal Bernier finished her reign in the Office of the Privacy Commissioner of Canada, she left the post at an interesting time – just before new privacy laws came into force within

Published on: November 7th, 2014 Candice So

OpenMedia kicks off global petition campaign for net neutrality

OpenMedia.ca is launching a week-long campaign, aiming to get people to sign a petition supporting net neutrality - the concept that Internet service providers should treat all Internet traffic equally, without giving any

Published on: September 8th, 2014 Candice So

Celestica opens new microelectronics lab in Toronto

Celestica Inc., a Canadian electronics manufacturing services provider, has opened a new microelectronics lab at its headquarters in Toronto, the company announced today. Serving the likes of IBM Corp. and Cisco Systems Inc.,

Published on: July 2nd, 2014 Candice So

One CMO’s journey from Apple to Avaya: Q&A with Andy Cunningham

When Andrea Cunningham first landed in Silicon Valley in 1983, she knew she wanted to be involved with tech. As a young marketing and communications professional, she landed at exactly the right place

Published on: June 19th, 2014 Candice So

Bell customer data leak may lead to more phishing attacks

Bell Canada has suffered a breach of security. According to a company press release that blames an unspecified third party supplier in Ottawa, 22,421 user names and passwords and five valid credit card

Published on: February 3rd, 2014 Claudiu Popa

Wind cuts U.S. roaming rate down to $15 per month, unlimited

If you're heading south of the Canada-U.S. border any time soon, Wind Mobile has a proposition for you - a $15 per month fee for unlimited data, voice, and text anywhere across the

Published on: January 30th, 2014 Candice So

Q and A with Primus Canada’s new CEO, Michael Nowlan

Primus Telecommunications Canada Inc. has announced it has a new CEO – Michael Nowlan, formerly CEO of Marketwired, a news wire service that provides press releases, with an eye on the social media

Published on: January 13th, 2014 Candice So

Primus appoints former Marketwired head as CEO

Primus Telecommunications Canada Inc. is appointing Michael Nowlan, the former president and CEO of Marketwired, as its new CEO. With its Canadian headquarters based in Toronto, the alternative telecom company provides high-speed Ethernet

Published on: January 9th, 2014 Candice So

2013: A year of disappointments

As the year closes, it is difficult to look back on the last 12 months in the Canadian IT sector with anything but pangs of disappointment. The year began with hope the country’s

Published on: December 23rd, 2013 Howard Solomon