WestJet launches AI chatbot to improve customer experience

WestJet Airlines Ltd. has launched an artificial intelligence (AI) powered chatbot, the first of its kind for a Canadian airline. The low-budget airline made the announcement Monday, calling the chatbot a quicker and

2.5 billion people use Facebook, WhatsApp, or Instagram at least once a month

Around 2.5 billion people use Facebook, WhatsApp, Instagram, or the company's instant messaging app, Messenger, at least once per month, Facebook Inc. has revealed. Co-founder and CEO Mark Zuckerberg revealed the number during

Just in time for ‘World Emoji Day,’ Facebook reveals the globe’s favourite emojis

In celebration of World Emoji Day, Facebook has released an infographic revealing the most popular emojis on both the social networking giant's main site and its mobile Messenger platform. Among the facts revealed

Estée Lauder tags Toronto-based AR creator for chatbot

Estée Lauder is introducing a conversational lipstick chatbot with the help of Toronto-based ModiFace. The chatbot will work through Facebook Messenger and uses augmented reality technology to enhance the lipstick shopping experience. It

Here’s how popular Mother’s Day is on Facebook

It turns out Mother's Day isn't just the busiest day of the year for brunch reservations - it produces more Facebook posts in a 24-hour period than any other day as well. In

Facebook reveals new AR and VR platforms, ‘Yellow Pages for Messenger’ at F8

Now Canadians can use TransferWise to send money over Facebook Messenger

Now you can add money to the list of things Canadians can send over Facebook Messenger. In another sign of the increasing commercial potential of instant messenging programs, London-based P2P money transfer service

Juniper predicts more chatbots and fintech in 2017

Ashley Madison users have already unwittingly encountered a great deal of bots, but in 2017 they are going to become more prevalent – and more transparent to the user, according to U.K.-based Juniper

PayPal announces support for Facebook ecommerce platforms

First it was Shopify Inc.; now PayPal Holdings Inc. will be adding its services to Facebook Inc.'s e-commerce platform, the company announced Monday. Effective immediately, U.S. PayPal customers will be able to link

North America’s first fintech chatbot is Canadian

There are chatbots for retail and chatbots for checking the weather, so why not a chatbot for fintech? Montreal-based online small business lender Thinking Capital answered that question this week by introducing "Lucy",

Now Shopify clients can use Facebook Messenger to convert chats into sales

Shopify clients who use Facebook Messenger to reach out to customers will be happy to know they can now use the popular instant messaging app to facilitate purchases too. Starting this month, the

Facebook combining BBM and Snapchat with new Messenger encryption feature

If Mark Zuckerberg has his way, we'll soon be using Facebook Messenger to check the weather, receive shipping updates, and order pizza. Less enticing, perhaps, is the thought of using the popular instant

Facebook’s virtual assistant ‘M’ will try to usurp your own customer support

Facebook is launching a trial in Silicon Valley of its new virtual assistant M, but this assistant is more than just the AI offered by Apple's Siri or Microsoft's Cortana - it comes

Facebook Messenger no longer requires Facebook account

Facebook has completed the segmentation of its instant messaging app from its core social networking service today with the announcement that new Messenger accounts can be created without being a registered Facebook user.