Unified messaging strategy depends on IP telephony plan

Unified messaging (UM) is back in the news. The integration of voice mail and e-mail is now seen as either a cause or an effect of the expected migration to IP-telephony. Either way

Published on: March 6th, 2006 Ron Scott

News Briefs – MLS Allstream

MTS Allstream said it is preparing its multi-protocol label-switching network for next-generation Internet protocol services by deploying Cisco Systems Inc.'s Carrier Routing System.The carrier is about to begin the first of a three-phase

Published on: March 6th, 2006 CN Staff

The third wave of VoIP

DependableIT's headquarters is in Burlington, Ont., with branches in Scarborough, Mississauga and Windsor. But as far as its phone system is concerned, the technical support firm could all be in one place.When DependableIT’s

Published on: March 6th, 2006 Grant Buckler

Call centre routes customer inquiries to agents based on knowledge, availability

SynchroSERV has rolled out an IP-based contact centre to measure performance and improve customer service levels.The Vancouver-based company is a contact centre for the real estate industry, providing 24-by-seven tenant services to companies

Published on: March 6th, 2006 Vawn Himmelsbach

NetScout, Sanrad roll out recovery tools

Westford, Mass.-based NetScout’s nGenius Performance Management Standby Server maintains a replicated copy of the primary server’s performance data and configurations. If the primary server because unavailable, the administrator can have the standby server

Published on: March 6th, 2006 CN Staff

IEEE high throughput task group votes to work on 600 Mbps wireless protocol

The Wi-Fi standards group has decided to increase the speed of the next wireless local-area network (LAN) standard to 600 Megabits per second, which one industry observer says will allow companies to connect

Published on: March 6th, 2006 Greg Meckbach

NetApp ships virtual tape libraries for backup servers

Network Appliance has moved into the virtual tape library market with the release of its first VTL models. The single-head NearStore VTL600 and the dual-head VTL1200, which emulate physical tape libraries, are the

Published on: March 6th, 2006 Howard Solomon

Library uses VoIP to route calls to least busy workers, connect to SuperNet provincial high-speed network

Until last spring, the Calgary Public Library had separate phone systems in its 18 branches. Scott Stanley, the library's IT manager, wanted to integrate those phone systems to handle calls more effectively and

Published on: March 6th, 2006 Grant Buckler

Branch offices, IP, mobile handsets drive demand for IPAM appliances

As companies add IP phones, wireless access points and other non-computing devices to their networks, a Canadian equipment manufacturer is trying to displace Lucent Technologies as the IP address management (IPAM) vendor of

Published on: March 6th, 2006 Greg Meckbach

University of Windsor completes wireless upgrade

The University of Windsor on Tuesday celebrated the completion of a campus-wide wireless network that includes close to 1,000 access points that provide access both indoors and out.Dubbed the Working Where You Work

Published on: February 21st, 2006 Shane Schick

PROTECTING USERS FROM E-MAIL SCAMS

What do you think of when someone mentions the topic of network security? Encrypting messages? Strong authentication? Public and private keys? For some, security is also about blocking messages from scammers that try

Published on: February 1st, 2006 ITBusiness Staff

Physician has no fear of transmitting electronic patient records off-site

Dr. Sol Werb scoffs at the notion that storing medical records off-site is somehow less secure than storing paper files in an office.His office has been broken into three times by burglars who

Published on: February 1st, 2006 Greg Meckbach

College gets 1 Gbps between locations using Ethernet over a fibre optic link

Then the college installed a high-speed connection using the optical fibre network of Toronto Hydro Telecom Inc. The connection is Ethernet from end to end, so the two campuses look like they are

Published on: February 1st, 2006 Grant Buckler

Wide-area Ethernet said to be easier to use, cheaper than traditional technologies

A quarter century after Robert Metcalfe developed it as a local-area network protocol, Ethernet's reach is still getting wider.Richard Mahony, senior analyst at research firm Ovum in London, projects the market for wide-area

Published on: February 1st, 2006 Grant Buckler