Instant messaging spurs demand for presence awareness telephony apps

Before companies gave all workers e-mail access and voicemail, people had to meet in person to get answers and resolve business issues.Instant messaging and presence awareness products have the same effect as meeting

Published on: April 11th, 2006 Greg Meckbach

Mining exploration company installs VoIP over broadband satellite link

A Quebec-based mining exploration company is using VoIP over a satellite link to connect its head office in Montreal with its mining camps located in the province's far north.Canadian Royalties Inc. has installed

Published on: April 11th, 2006 Vawn Himmelsbach

B.C. health authority rolling out multi-tiered storage to cut costs, provide easy access to critical data

“In the past we always had one tier of storage,” Kirby says. “When you just have one tier of storage, basically everything (is treated as) the most critical, so we have internal Web

Published on: April 11th, 2006 Grant Buckler

Can storage keep the boss out of prison?

In today's business, nothing is more important than information. Data lost, corrupted or in the wrong hands can cripple a business. Inability to get at information you need when you need it can

Published on: April 11th, 2006 Grant Buckler

News Briefs – DND

The Department of National Defence is boosting the throughput of the satellite technology it uses to provide communications to troops in the field -- as well as the speed at which it can

Published on: April 11th, 2006 ITBusiness Staff

Passwords cumbersome for small firms

Three security gurus speaking at IBM's PartnerWorld 2006 conference said that small and mid-sized businesses may actually be a more likely target than, say, IBM. The reason, said Howard Schmidt, president and CEO

Published on: April 11th, 2006 Neil Sutton

Voxcom of Edmonton rebuilds with IP telephony after fire destroys corporate HQ

An emergency alarm company installed IP communications after executives decided to shop for a more reliable system after going through a disaster of its own.Edmonton-based Voxcom Security Systems monitors more than 106,000 locations

Published on: April 11th, 2006 Sarah Lysecki

The differences between reliability, availability, resiliency

The evolution of systems that handle all types of media within the enterprise is inevitable. Along with the benefits of unified communications systems, however, there will be increasing concern about reliability. This is

Published on: April 11th, 2006 Ron Scott

If Harper’s vision is

If only it were true. Those who voted Conservative because they believed Martin was telling the truth may be in for a disappointment. Now that he's Prime Minister, it's not clear that Harper

Published on: April 11th, 2006 Greg Meckbach

Alcatel unveils OmniSwitch 9000 10-Gig switches

The French manufacturer's OmniSwitch 9000 series, which uses the Alcatel Operating System and includes the OmniVista Quarantine Manager, which identifies and isolates viruses and unidentified users.The 9700 model is available now in a

Published on: March 10th, 2006 CN Staff

Unified messaging strategy depends on IP telephony plan

Unified messaging (UM) is back in the news. The integration of voice mail and e-mail is now seen as either a cause or an effect of the expected migration to IP-telephony. Either way

Published on: March 6th, 2006 Ron Scott

News Briefs – MLS Allstream

MTS Allstream said it is preparing its multi-protocol label-switching network for next-generation Internet protocol services by deploying Cisco Systems Inc.'s Carrier Routing System.The carrier is about to begin the first of a three-phase

Published on: March 6th, 2006 CN Staff

The third wave of VoIP

DependableIT's headquarters is in Burlington, Ont., with branches in Scarborough, Mississauga and Windsor. But as far as its phone system is concerned, the technical support firm could all be in one place.When DependableIT’s

Published on: March 6th, 2006 Grant Buckler

Call centre routes customer inquiries to agents based on knowledge, availability

SynchroSERV has rolled out an IP-based contact centre to measure performance and improve customer service levels.The Vancouver-based company is a contact centre for the real estate industry, providing 24-by-seven tenant services to companies

Published on: March 6th, 2006 Vawn Himmelsbach