Moving to an IP call centre entails huge process changes

Frequently the emphasis is on the pros and cons of various vendors' solutions and the technical issues surrounding their implementation. However, this approach puts the cart before the horse. Furthermore, unless you have

Published on: October 20th, 2005 Ron Scott

Telecom carriers offer more IT wares on top of traditional access services

But as carriers and enterprises combine voice and data on to the same networks, as as the worlds of IT networking and telecom converge, the carriers are ramping up their IT services that

Published on: October 20th, 2005 Greg Meckbach

Mixing and matching storage

Why can't they all just get along? That may be a cliché in these interesting times, but it can be asked about more than just the world's races, religions and ideologies. Networked storage

Published on: October 16th, 2005 Grant Buckler

Praxair boosts network performance with multi-protocol label switching

The largest industrial gas company in North America is rolling out a cross-border MPLS network to prioritize its network traffic. Praxair, which produces, sells and distributes atmospheric and process gases, is making the

Published on: September 26th, 2005 Vawn Himmelsbach

Alberta’s health department applies for 8 -1-1 number for primary health care

Teletriage is viewed by health providers as an important component in primary care reform and could improve the quality and efficiency of health service.In making its determination, the commission considered a need for

Published on: September 26th, 2005 Elisabeth Ostiguy

Smart phones bring mobility, but also increase the virus risk

Just take a look at Google News and you'll see how networking and IT managers in other countries are dealing with mobile virus threats. Results from a search in mid-June for “mobile virus”

Published on: September 26th, 2005 Rock Jethwa

Wide-area file services let branch offices access remote storage assets more quickly

Remote branch offices present a challenge. Workers need access to the same data as their colleagues at headquarters, but local-area network protocols are not designed for use over slower wide-area networks. LAN protocols

Published on: September 26th, 2005 Grant Buckler

News Briefs – The Computing Technology Industry Association

The Computing Technology Industry Association is developing a convergence certification with the support of industry players like Intel, Avaya and Catalyst Telecom that they say will provide a way of measuring competencies in

Published on: September 26th, 2005 Vawn Himmelsbach

News Briefs – Four Counties Health Services

Four Counties Health Services, a southwestern Ontario health-care facility has deployed a $56,000 wireless network that it says will help it reduce its paper use by 75 per cent and recruit and retain

Published on: September 26th, 2005 Sarah Lysecki

News Briefs – Cygnal Technologies Corp.

Cygnal Technologies Corp. won a court fight last month that will prohibit a rival company started by a former employee from approaching its customers.An Ontario Superior Court granted an injunction restraining unfair competition

Published on: September 26th, 2005 Shane Schick

Bell takes on Vonage with Business IP Voice targetting SMB users

“This is one more arrow in our quiver for our IP strategy,” said Jon Wiese, senior vice-president of marketing, SMB, Bell Canada. “We’re aggressively as a company moving away from legacy networks to

Published on: September 26th, 2005 Sarah Lysecki

Wireless mesh aimed at cities, hospitals, campus environments

Wireless mesh networks, which allow access points to route traffic to one another instead of through a cable, will initially be popular in both campus environments and with municipal governments, experts predict.Early adopters

Published on: September 26th, 2005 Greg Meckbach

Beware of pre-standard equipment or hardware with proprietary features

A statement like this is bound to evoke howls of protest from some telecom equipment manufacturers, who will tell you SIP is a standard that lets IP telephony gear work together, while vendors

Published on: September 26th, 2005 Greg Meckbach