SalesforceIQ and integration unifies customer sales and service information

Cloud-based customer relationship tool SalesforceIQ connects your customer information and your email account, providing useful information when sending sales-related emails. This week, SalesforceIQ announced new integration with that adds customer support into the mix. The new integration essentially brakes down the barrier between

Published on: November 18th, 2015 David Hamilton

Big Bang ERP adds Pardot to cloud services suite

A Montreal provider of cloud-based business solutions has added marketing automation to its list of services. Big Bang ERP, a boutique enterprise resource management firm, has announced that it’s teaming up with Atlanta-based

Published on: November 5th, 2015 Lindsey Peacock

Canadian small businesses eager to expand abroad: survey

A new survey shows that while many small businesses across Canada have big dreams to expand their operations abroad, some may lack the high-tech tools needed to do so successfully. This latest research,

Published on: October 15th, 2015 Lindsey Peacock

Case study: L’Oreal Canada gives its enterprise sales solution a makeover

IT adoption can get ugly at times, even when you’re in the beauty business. Just ask Nadir Belarbi. As CIO of L’Oreal Canada, he runs the top selling cosmetics company in this country.

Published on: October 7th, 2015 Christine Wong

Salesforce enters the wearable workplace with 20 enterprise Apple Watch apps

Cloud-based customer relationship management vendor Salesforce is counting on the emerging wearable technology market to blossom and put its productivity applications in the hands—or rather, on the wrists—of field staff everywhere. Lindsey Irvine,

Published on: August 24th, 2015 Dave Webb

Salesforce announces Community Cloud buy-button functionality

Cloud-based customer relationship management vendor Salesforce says its Community Cloud offering will enable enterprises to embed buy buttons in their online communities. This will allow customers to research, discuss and buy products from

Published on: August 14th, 2015 Dave Webb

Salesforce making sure there’s an enterprise app for that

On-demand business software vendor Inc. has launched its Salesforce1 Lighting Components and App Builder to help enterprises ensure they’ll have an app for that. The Salesforce1 Lightning Components and App Builder lets

Published on: July 30th, 2015 Jeff Jedras

Sage takes X3 to the cloud to empower line of business

NEW ORLEANS – Business software vendor Sage Plc used its annual Summit user conference on Tuesday to take its flagship enterprise resource planning (ERP) suite for the midmarket – Sage X3 – to

Published on: July 28th, 2015 Jeff Jedras

Salesforce Shield helps regulated industries build secure apps

While the app economy has companies keenly aware of the need to bring their apps to market quickly to keep up with their competition, but for companies with serious governance concerns or in

Published on: July 16th, 2015 Jeff Jedras

Updated Salesforce Marketing Cloud tracks customer journey across channels

Online customer relationship management (CRM) platform vendor Salesforce has updated its Marketing Cloud platform with an eye to helping companies deliver an improved customer experience across whatever channel they interact with your company.

Published on: June 18th, 2015 Jeff Jedras

Salesforce’s Community Cloud gets big data analytics, speedy templates

Hosted customer relationship management (CRM) vendor Salesforce has updated its Community Cloud solution with new capabilities around targeting recommendations, a new template tool to build communities more quickly, and a direct connection to

Published on: May 25th, 2015 Jeff Jedras

HR departments failing to adapt to changing business demands: Report

New research shows that, while human resources (HR) organizations are expecting marginal increases in staff and budget in 2015, they’re failing to adapt to changing business demands for enterprise agility and tying HR

Published on: May 22nd, 2015 Jeff Jedras

Salesforce offers Canadian startups one free year of Inc. dropped by Toronto to remind Canadian startups about some of the free access to its platform they can take advantage of, and pile of some new freebies too - but like

Published on: May 14th, 2015 Brian Jackson

Salesforce for HR a new solution with no new software

San Francisco-based Salesforce Inc. launched a new solution on Thursday, Salesforce for HR, that takes the cloud software companies would normally use to serve their customers and instead use it to serve their

Published on: April 23rd, 2015 Brian Jackson