Charity turns Salesforce1 app into ‘Furniture Bank’ for the needy

When Furniture Bank executive director Dan Kershaw says he didn't expect to win a 2016 Ingenious Award from the Information Technology Association of Canada (ITAC), it's easy to believe him - after all,

Published on: November 16th, 2016 Eric Emin Wood

Big banks have nothing to fear, but need to learn, from fintech, Salesforce says

Fintech might be among the loudest sectors in a booming industry, but a new Ipsos survey conducted on behalf of Salesforce.com indicates that Canadians aren’t willing to close the books on their bank’s

Published on: November 7th, 2016 Eric Emin Wood

Vidyard reaches out to customer service agents at Dreamforce

SAN FRANCISCO - Kitchener, Ont.-based Vidyard is deepening its integration with Salesforce at the cloud software vendor's annual Dreamforce conference, releasing a new tie-in for the Service Cloud. Founded as a video marketing

Published on: October 6th, 2016 Brian Jackson

When Salesforce Einstein asks for your data, will you say yes?

SAN FRANCISCO -- Salesforce administrators are going to have a new choice to make when the winter update is pushed out a couple of weeks from now - will they opt-in to sharing

Published on: October 5th, 2016 Brian Jackson


Sage deepens Salesforce integration with new cloud tie-ins

SAN FRANCISCO -- Small and medium-sized businesses that use Sage to manage their accounting and some aspect of Salesforce.com Inc.'s cloud suite have some new tools that should help improve their workflow today.

Published on: October 4th, 2016 Brian Jackson

Salesforce shows off latest acquisitions to open Dreamforce

SAN FRANCISCO - Salesforce.com Inc. put two very recent acquisitions front and centre as it opened up its annual Dreamforce conference, deepening its involvement in the e-commerce and online collaboration markets. Salesforce’s newest

Published on: October 4th, 2016 Brian Jackson

Dreamforce 2016 survival guide: get in for free, find the best parties, and network like Benioff

Ah, lucky number seven. As I head to San Francisco next week for my seventh trip to Dreamforce, the annual conference hosted by Salesforce.com, I pretty much know what to expect. But if

Published on: September 30th, 2016 Brian Jackson

Embracing Salesforce helped Toronto’s Furniture Bank support nearly 80% more people in only 2 years

Organizing one move is difficult enough. Now imagine organizing 25. Every day. That's essentially the challenge faced by Furniture Bank, a Toronto-based organization with a unique, but crucial niche in the city's charitable

Published on: September 26th, 2016 Eric Emin Wood

Salesforce Einstein deploys AI across the cloud suite

On Sunday night San Francisco-based Cloud software firm Salesforce.com unveiled its artificial intelligence engine, dubbed Salesforce Einstein, that will be integrated across its platform and provide users with new functions such as predictive

Published on: September 18th, 2016 Brian Jackson

Speed up the development of your company’s online hub with Salesforce Lightning Bolt

Enterprises and medium-sized businesses aiming to develop a personalized community hub for their users, partners, and employees just received a powerful new tool from customer relations management (CRM) giant Salesforce.com. Today the San

Published on: September 8th, 2016 Eric Emin Wood

Journey to ‘We Day’ organized with Salesforce

At Ottawa's Canadian Tire Centre last November, 16,000 screaming youth welcomed Prime Minister Justin Trudeau and the first lady of Canada, Sophie Gregoire-Trudeau, to the stage. It was Trudeau's first speech after the

Published on: July 11th, 2016 Brian Jackson

LinkedIn courted Salesforce, Google, Facebook in addition to Microsoft, Recode reveals

It turns out Microsoft Corp. wasn't the only tech giant interested in acquiring LinkedIn Corp. A document filed with the U.S. Securities and Exchange Commission (SEC) on June 1 reveals that LinkedIn approached

Published on: July 4th, 2016 Eric Emin Wood

Salesforce and Microsoft connect email and CRM with Lightning for Outlook

Sales people want to spend more time selling and less time doing the administrative tasks associated with it, and Microsoft Corp. and Salesforce say they want to help with a new feature for Outlook.

Published on: June 30th, 2016 Eric Emin Wood