Calgary, Winnipeg set to become new global outsourcing hubs

Two Canadian cities – Calgary and Winnipeg – feature in global professional services firm KPMG's list of 31 up-and-coming locations for IT Business Process Outsourcing (IT-BPO).Other global cities  on the list include Belgrade

Published on: March 2nd, 2009 Lynn Greiner

VoIP grows up

With clients already skittish over the downturn in the financial markets, Benefit Consultants Group wanted to make sure its agents and brokers could be reached anytime without long waits. That included during a

Published on: February 11th, 2009 Esther Shein

Canadian Telecom Complaints Commissioner plans public awareness campaign

The independent body that listens to Canadians' complaints about their phone bills is close to widely advertising its existence, while already attracting more requests from consumers.The Commissioner for Complaints for Telecommunications Services was

Published on: January 26th, 2009 Brian Jackson

Industry pushes for mobile broadband in laptops by the holiday season

Operators, along with laptop and chipset manufacturers are joining forces to push built-in support for mobile broadband, using a newly created mark that will signal that a laptop is ready to offer mobile

Published on: October 1st, 2008

Nortel to quit Ethernet market

Nortel Networks is set to abandon the optical and carrier Ethernet markets as tough economic times forced the Canadian telecom provider to lower third quarter revenue expectations.Nortel is offering for sale its Metro

Published on: September 18th, 2008 Nestor Arellano

Canada’s new telecom complaints commissioner a peacemaker

The fledgling and relatively unknown not-for-profit body funded by the telecommunications industry to act as a fair arbitrator of complaints now has its first full-time commissioner.Howard Maker is no stranger to hearing complaints.

Published on: August 28th, 2008 Brian Jackson

Wireless traffic at U.S. political conventions expected to create havoc

U.S. presidential nominating conventions used to be criticized as "smoke-filled rooms" because of the cigars that party politicians smoked while they decided on a candidate. Now the delegates are toting Blackberries instead of

Published on: August 26th, 2008 Stephen Lawson

Strong enforcement needed for Canada’s Do Not Call List to work

Without effective enforcement, Canada's Do Not Call program – the countrywide initiative to eliminate pesky telemarketing calls – could turn out to be nothing more than a paper tiger, caution telecom industry and

Published on: August 1st, 2008 Nestor Arellano

Massive Bell Canada layoffs could be “tip of the iceberg”

Cutting 2,500 management positions is just what Bell Canada needs to shet its image of a lumbering behemoth in a market now teeming with lean and agile competitors, technology analysts say.The massive layoffs

Published on: July 30th, 2008 Nestor Arellano

Canadian iPhone users “unlikely” to get big price break

A new price model for data service set to be unveiled by Rogers Communications Inc. to coincide with its Canadian rollout of the 3G iPhone could mean lower data rates. However, cell phone

Published on: June 19th, 2008 Nestor Arellano

Why you’ll need a bigger belt size with Wi-Max

The dream of the ultimate do-it-all device is dead thanks to Wi-Max, says Toronto-based QuickPlay Media Inc. co-founder Wayne Purboo.In fact Wi-Max – the 4G communications platform that promises five times the bandwidth

Published on: May 23rd, 2008 Brian Jackson

A digital signature’s worth a thousand words, even in business

It wasn't unusual for noted environmentalist and multi-book author David Suzuki to take a pen and autograph the inside of a book cover. What was strange about it this time was he was

Published on: April 16th, 2008 Brian Jackson

Getting your business ready for VoIP

Companies are adopting voice over IP (VoIP) more for the flexibility and choice it offers than for cost savings, experts say.Open source VoIP software's emphasis on non-proprietary tools has freed many a business

Published on: April 8th, 2008 Nestor Arellano

AT&T’s $1 billion bandwidth boost a boon for Canadian MNCs

AT&T Inc. hopes to help their Canadian multi-national enterprise clients conduct business on a global scale with a $1 billion infrastructure investment.The upgrade to the San Antonio, Texas-based telecommunications company's network will see

Published on: March 10th, 2008 Brian Jackson