Canadians get free access to 5G with the ‘Big Three’ telcos

None of the Big Three Canadian telcos will charge extra for 5G access. Rogers, the last telco to insist on charging a premium for its 5G access, recanted the plan this week. Rogers

Published on: October 9th, 2020 Tom Li

A summer of STEM: Rogers announces free online programs for youth

Written by Baneet Braich   Despite the school year coming to end and cancelled summer camps, students can now learn from free programs about technology, innovation, and financial literacy at home. Rogers Communications

Published on: June 27th, 2020 ITBusiness Staff

Rogers providing phones with free voice and data plans to help B.C. women in crisis

Rogers Communications today announced partnerships with women’s shelters across British Columbia, including in Metro Vancouver, the Okanagan and on Vancouver Island, to provide connectivity to support them amid the COVID-19 pandemic.  As part

Published on: May 22nd, 2020 Pragya Sehgal

TekSavvy hikes prices for all residential internet subscribers, and says it may need to do it again

The dramatic surge in internet usage amidst the COVID-19 pandemic and the suspended CRTC wholesale pricing are making life difficult for smaller internet service providers (ISP), causing at least one to increase its

Published on: March 30th, 2020 Tom Li

Bell, Rogers, Telus and others temporarily remove internet data caps

As the COVID-19 virus keeps more of the workforce home, major Canadian internet service providers (ISPs) are removing the monthly data cap on their internet subscriptions. While the unlimited services are only temporary,

Published on: March 17th, 2020 Tom Li

Expert says CRTC’s data plan proposals for telcos are ‘misguided’

This week, the Canadian Radio and Telecommunication Commission has been holding a review with major Canadian network operators to discuss the affordability and state of competition of the mobile domain in Canada. Between

Published on: February 21st, 2020 Tom Li

Lessons from “Learning To Expand Your Comfort Zone”: a Rogers & WCT Session

Heather Arthur, Vice President of Customer Care Operations at Rogers Communications, is not one to shy away from new experiences.  In front of a standing-room-only group of Rogers employees, Heather presented her talk

Published on: May 15th, 2019 Fawn Annan

Telus emerges as best Canadian carrier in OpenSignal mobile experience report

OpenSignal, a U.K.-based company specializing in wireless coverage mapping, ranks Telus as the best overall Canadian mobile service provider in its February mobile experience report. The report highlights the advancement of Canada’s 4G

Published on: February 8th, 2019 Tom Li

Small business telecom complaints hit low despite sharp increase overall: CCTS

According to this year's annual report from the Commission for Complaints for Telecom-television Services (CCTS) the number of complaints from small businesses dropped dramatically from 841 last year to 494 this year, despite

Published on: November 27th, 2018 Meagan Simpson

Crisis Services Canada wins a DTA for using Rogers tech to prevent suicides

The week that ITBusiness.ca spoke with Crisis Services Canada (CSC) CTO Roberta Fox about the non-profit winning an ITWC Digital Transformation Award in the SME public category, there were a couple of high-profile

Published on: August 14th, 2018 ITBusiness Staff

Telecom complaints went up 73% last year, and Bell received one third of them

The Commission for Complaints for Telecom-television Services (CCTS) received a record number of complaints last year, but also recorded fewer breaches of its Wireless Code, according to the organization's 2018-mid-year report. Released today,

Published on: April 10th, 2018 Eric Emin Wood

4 opponents and 5 proponents of net neutrality in Canada

Published on: December 15th, 2017 Eric Emin Wood

Number of telecom complaints increased in 2017 after a 3-year decline, CCTS reports

After three years of decline, the number of complaints registered against Canada's telecommunications firms rose by 11 per cent this year, according to the latest annual report from the Commission for Complaints for

Published on: November 28th, 2017 Eric Emin Wood

Big banks and telcos backing $185 M supercluster bid for national digital identity system

Correction: A previous version of this story incorrectly reported $485 million in funding committed to the project. The correct number is $185 million.  Identification systems have been based on face-to-face interactions and on

Published on: September 22nd, 2017 Mandy Kovacs