Want to solve a complex problem? Build a multi-disciplinary team

Companies using digital transformation to solve a complex operational problem should consider building a multi-disciplinary team if they want their solution to work, the leader of a Halifax-based enterprise software development firm said

Published on: August 17th, 2018 Eric Emin Wood

Most financial institutions embracing digital transformation in theory, but not practice: OpenText

A new report released Tuesday by OpenText and ITBusiness.ca parent ITWC has found that when it comes to digital transformation, Canada's financial institutions are talking the talk, but not walking the walk. According

Published on: August 14th, 2018 Eric Emin Wood

How Pythian pivoted from IT services company to digital transformation firm

It's never too early to digitally transform yourself, even if your industry is digital in the first place, as illustrated by Pythian Group Inc. The Ottawa-based firm, which was founded all the way

Published on: August 13th, 2018 ITBusiness Staff

How Thomson Reuters used Salesforce and SAP to transform its billing process

Digital transformation is hard, but when your customers make a point of telling you that it's not not easy to do business with you, something needs to be done. That was the challenge

Published on: August 10th, 2018 Lynn Greiner

How Interac has kept up with the digital transformation-driven times

In a sense, Interac has always been a digital brand - after all, it began as a non-profit collaboration between four of Canada's big five banks designed to facilitate technology-based payments, and unlike

Published on: August 8th, 2018 ITBusiness Staff

Zoom.ai lets employees offload grunt work to an AI assistant

Administrative support isn't what it used to be. Three, two, or even one decade ago, enterprises would invest in support staff to handle basic tasks such as scheduling meetings, writing up contracts, or

Published on: August 3rd, 2018 ITBusiness Staff

Canada Suicide Prevention Service ceases text and chat help; seeks more funding

Canada's only nationwide text message and chat helpline for suicide prevention has been forced to suspend its service because it's run out of money. After more than six months of operation, in which

Published on: August 1st, 2018 Brian Jackson

How the Northern Alberta Institute of Technology went from a dinosaur to a digital leader in higher education

Digital transformation isn’t easy, and attempting the feat as a large public sector organization is like playing a video game on extreme difficulty mode. Yet despite the many risks and challenges involved, the

Published on: July 27th, 2018 Mandy Kovacs

RBC transforms its intranet portal team into a customer-facing self-service task force

Most companies could get by maintaining their intranet portal with some homebrew software, but the Royal Bank of Canada felt it needed a bit more to cater to its 80,000 employees around the

Published on: July 25th, 2018 Brian Jackson

What can indoor data tell you about your business? Quite a lot, actually

It might come as a surprise, but there’s a lot of data to be obtained from indoor spaces. “Indoor location is not new, but despite projections that the industry will reach $41 billion

Published on: June 21st, 2018 Alex Coop

How Toronto’s University Health Network digitized its patient discharge reports

As anyone who's spent time in a hospital can tell you, the rehabilitation period doesn't end when you're discharged. And as the administrators behind the University Health Network (UHN), which represents Toronto's Princess

Published on: April 18th, 2018 Eric Emin Wood