The Internet of Things and the customer experience

We’ve talked a bit about the Internet of Things (IoT) in terms of what technologies and trends are driving the market: Huge volumes of information are being collected, whether in structured or unstructured

Published on: October 15th, 2015 Dave Webb

The trouble with mentors is…

By Francis Moran Last week I had a call with a CEO who has twice been a client. Along with a technical founder, he's been working on a new startup for about a

Published on: February 11th, 2013 Francis Moran

Delvinia extends customer mapping into digital space

The design of many modern retail stores have been partly informed by cybernetics theory. No, that doesn’t mean they have been designed for futuristic robot shoppers – it just means a simple stimulus-response

Published on: October 9th, 2012 Brian Jackson

SMB retailers should cast mobile in ‘theatre of the store’

Leslie Hand is standing with her legs slightly apart, her head bowed over the smart phone in her hands, pretending she is in a checkout line frantically doing price comparisons before handing over

Published on: April 27th, 2012 Shane Schick

Acer plots its new SMB strategy from Canada with new hires, call centre

A week after returning to profitability, Acer is making Canada a big part of its new focus on the SMB market, including hiring in that unit here and the relocation of an overseas

Published on: February 22nd, 2012 ITBusiness Staff

How to use social media to clobber corporate Goliaths

I expend a lot of words in this and other venues beating on companies that fail to deliver the high-quality goods and services that customers expect and deserve. The bad news, of course,

Published on: March 3rd, 2010 Bill Snyder

Most – and least – reliable vendors of tech products

Every year, consumers purchase millions of computers and peripherals. And every year, millions of those devices break down.For anyone who plans to buy a piece of hardware, the overall reliability of a vendor's

Published on: January 29th, 2010 Christopher Null

Tech vendors still failing to support paying customers

I had a problem with the power steering on my old Toyota, so I took it to a mechanic, and he told me, "We'll try and fix it." "Excuse me, you'll try?" "Right,

Published on: December 8th, 2009 Bill Snyder

How IT can boost business value and the bottom line

While some CEOs recognize the expanding role that the IT organization must play as a partner in creating new value, there are too many companies where the view of IT as a non-strategic

Published on: October 7th, 2008 Carrie Mathews

New IT model shifts relationship manager job from ‘mediator’ to ‘enforcer’

Many companies are moving away from in-house IT development and toward application service providers, leaving the development to outsourcers that often off-shore work to countries like India and Brazil. But in order to

Published on: August 6th, 2008 Vawn Himmelsbach