Rogers’ business focus on wireless and support, says exec

Rogers Communications Inc. does get it – you want a human being answering the phone when you need tech support, not a byzantine phone menu and self-help machine, says Gord Stein, vice-president of the business segment.

That’s why Rogers offers up LiveAgent as its default service offering for its small business clients now, he told in this video interview. The communications giant was hosting a technology showcase in Toronto, featuring partners that sold fleet management solutions and business-class routers alongside the carrier’s selection of smartphones and mobile Internet sticks.

Rogers is becoming more than just a means to get connected, Stein says. Businesses are being offered technology that helps them manage their business and offer up new services. Rogers is also shifting quickly to support the growing number of wireless customers they’re seeing, and adapt as more customers cut landlines in favour of a completely wireless operation.

This flying toy from Parrot takes “there’s an app for that” to a new level. Controlled with any iOS device, the AR drone has two cameras that stream back for a live view on the remote-controlling Apple device of choice.

Seen yesterday at Rogers’ technology showcase in Toronto, the Parrot drone takes a brief spin around the show floor.

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Brian Jackson
Brian Jackson
Editorial director of IT World Canada. Covering technology as it applies to business users. Multiple COPA award winner and now judge. Paddles a canoe as much as possible.

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