Data Management
Avaya updates self-service software
Avaya Inc debuted its self-service software.

The products include Avaya Voice Portal 4.0, the company’s flagship self-service software, and Interactive Response 3.0, its self-service platforms. Also unveiled was the Avaya Dialog Designer 4.0, a tool for developing next-generation speech self-service applications.

The Avaya Voice Portal features expanded support for the Internet standards, including CCXML, programmable Web Services and VoiceXML 2.1. This creates an open, multi-vendor environment that speeds and simplifies the integration of speech self-service. Avaya Voice Portal and Dialog Designer also feature Web Services offering a way to use speech in outbound calling applications.

Avaya Voice Portal has been designed to work with Communications Enabled Business Processes (CEBP) – processes that automate the human collaboration required to conduct business. Voice Portal’s enhancements will simplify the integration of speech self-service within CEBP.

Avaya Interactive Response 3.0 is a TDM and IP-based speech self service application that offers businesses the ability to evolve their self-service architecture to take advantage of the Web and speech technologies, including VoiceXML 2.1, the language used to develop speech self-service applications. 

Avaya Dialog Designer 4.0 is an Eclipse-based application development tool that complements Avaya Voice Portal and Avaya Interactive Response by allowing businesses to accelerate development of speech self-service in traditional telephony and Web services environments.  This release adds support for interacting with SIP signaling and the Nuance 9.0 speech technologies. IBM speech technologies are also supported.  Dialog Designer now supports call control extensible markup language (CCXML) and enhances computer telephony integration and contact center capabilities through advanced scaling and failover features.

Infrastructure

Canon Canada announces EcoSense printer line

Canon Canada announced the EcoSense line of home and office printers. These 12 printers fall within Canon’s PIXMA and imageCLASS brands and will be available at retail this fall. The additions include two imageCLASS laser printers (MF4270, MF4690), two PIXMA photo printers (iP3500, iP4500), five PIXMA all-in-one printers (MP210, MP470, MP520, MP610, MP970) and three PIXMA office all-in-one printers (MX300, MX310, MX700).

All Canon EcoSense printers are Energy Star compliant, offering a level of energy efficiency, as confirmed by Natural Resources Canada’s Office of Energy Efficiency. EcoSense printers also come equipped with additional eco-friendly features that provide energy savings for the end user, including:

  • 3.0 Watt (3W) standby
  • Two-sided printing 
  • Individual ink tanks
  • Recyclable cartridges

For more details on all of Canon’s environmental initiatives, please visit www.canon.ca .             

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