ITWC President Fawn Annan hosts Eric Gales, country manager for AWS Canada. A pilot, underwater hockey enthusiast, and customer-obsessed leader, Gales shares his views on AI and how it’s about to reshape the face of business.

Gales says he’s excited about the advent of voice interaction with platforms like Alexa, and discusses how Alexa for the Workplace is a potential disruptive force in business. Amazon is making big investments in AI overall to make it more accessible to customers beyond voice interaction as well. Also, hear about how Gales sees his mandate at AWS to build up Canada’s tech sector talent pool with initiatives like AWS Educate. Amazon wants to improve gender diversity in the technology industry. Hear about all this and more in the video above.

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