Articles By Fawn Annan

Pure gold: Information straight from your consumer’s mouth

Have you ever been on hold with a company you do business with (or want to do business with) and heard a message like, “Did you know you can do almost all your

Published on: April 30th, 2021 Fawn Annan

Ask and you shall receive

In Amanda Palmer’s book, The Art of Asking; or, How I Learned to Stop Worrying and Let People Help, she talks about why people don’t like asking for help. Amanda references Brené Brown’s

Published on: April 30th, 2021 Fawn Annan

Navigating M&A activity in the enterprise as a CMO

In 2014, researchers investigating antibiotic resistance at the Hebrew University of Jerusalem discovered that “bacteria can evolve within days.” Many people would be impressed with this speedy evolution.  On the other hand, people

Published on: April 30th, 2021 Fawn Annan

Reflections on Strategic Marketing USA: We are all In this together

I was happy to be involved in Strategic Marketing USA, a Reuters Event that drew a virtual crowd of or 5,000 to hear insights from some of our leading CMOs. As President and

Published on: November 13th, 2020 Fawn Annan

Lessons from “Learning To Expand Your Comfort Zone”: a Rogers & WCT Session

Heather Arthur, Vice President of Customer Care Operations at Rogers Communications, is not one to shy away from new experiences.  In front of a standing-room-only group of Rogers employees, Heather presented her talk

Published on: May 15th, 2019 Fawn Annan

President to President with Kevin Connolly, SVP of Dell Technologies North America medium business

The 2016 mega-acquisition of EMC by Dell Technologies for $67 billion affected 145,000 employees and created the world's largest private IT vendor. Kevin Connolly was tapped to take on the president role of

Published on: March 27th, 2019 Fawn Annan

President to President – CP1’s Jaime Leverton on ‘following her gut’ at work

In the latest episode of our President to President interview series, Cogeco Peer 1 General Manager and Vice-President of Canada and APAC Jaime Leverton speaks about CP1's company culture and her strategy to

Published on: September 18th, 2018 Fawn Annan

President to President with Jonathan Spinks, CEO of Sourced Group

Jonathan Spinks has built his business on helping large organizations, such as some of Australia's biggest banks, adapt to working in the cloud, running DevOps, and agile methodology. Now he's moving from 'Down

Published on: June 13th, 2018 Fawn Annan

President to President with Luc Villeneuve, Red Hat Canada

ITWC President Fawn Annan gets to the point with Red Hat's general manager for Canada. Villeneuve speaks about building the open source technology firm in the country, the unique differences when dealing with

Published on: April 17th, 2018 Fawn Annan

President to President with Eric Gales, Amazon Web Services Canada

ITWC President Fawn Annan hosts Eric Gales, country manager for AWS Canada. A pilot, underwater hockey enthusiast, and customer-obsessed leader, Gales shares his views on AI and how it's about to reshape the

Published on: April 5th, 2018 Fawn Annan

President to President with Jeff Volpe, ViewSonic

ITWC President Fawn Annan invites technology industry presidents to get straight to the point - in a game of darts. In this first episode, she toes the line with Canadian and President of

Published on: January 17th, 2018 Fawn Annan

Ad blocking and disruptive innovation

In 2015, the Washington Post was the first news publisher to block content for people using ad blockers. The Post’s philosophy is that reading its content without a subscription while using ad blockers amounts

Published on: January 4th, 2018 Fawn Annan

5 generations of women speak to the importance of equity

On International Women's Day, we talk to five generations of women in the workforce about how they got started, the challenges they faced, and their aspirations for the future.

Published on: March 8th, 2017 Fawn Annan

Why ITWC is shining a light on digital transformation

At ITWC’s recent Technicity event held with the City of Toronto, I referenced research that suggested by 2020 three-quarters of the companies listed on the S&P 500 would be names that are unfamiliar

Published on: January 17th, 2017 Fawn Annan

4 forces shaping customer engagement and 3 priorities to address it from Gartner

At this year’s Gartner Marketing Conference there is a lot of talk about the forces driving change and the technologies to manage them. What first appears to be a summit for marketers is

Published on: May 19th, 2016 Fawn Annan