In today’s world, integrating marketing with other business functions is key, says TD CMO

TORONTO - When asked if there’s more overlap with other departments in today’s world of marketing, Theresa McLaughlin’s response was a resounding yes. “There’s no question,” TD Bank Group’s chief marketing officer said

Published on: March 13th, 2018 Alex Coop

TD Bank acquires enterprise AI firm Layer 6

TD Bank Group’s digital transformation strategy has led to the acquisition of Toronto-based artificial intelligence (AI) firm Layer 6. In a Tuesday statement Michael Rhodes, TD's head of innovation, technology, and shared services,

Published on: January 9th, 2018 Alex Coop

TD Bank taps Stanford spin-off to power AI platform

TD Bank Group is working with New York-based Stanford Research Institute spinoff Kasisto to provide the AI platform that will power its mobile chatbots and eventually smart assistants, the bank announced on Wednesday.

Published on: October 4th, 2017 Brian Jackson

Big banks and telcos backing $185 M supercluster bid for national digital identity system

Correction: A previous version of this story incorrectly reported $485 million in funding committed to the project. The correct number is $185 million.  Identification systems have been based on face-to-face interactions and on

Published on: September 22nd, 2017 Mandy Kovacs

How popular are mobile payments in Canada, anyway?

Only 12 per cent of Canadian smartphone owners have used their phones to make an NFC payment, according to Visa Inc. Numbers like that indicate mobile payment technology isn't catching on with Canadians

Published on: August 18th, 2017 Eric Emin Wood

Canada’s banks keeping mobile customers happy at other channels’ expense: J.D. Power

Inverting what you would normally read on this site, J.D. Power and Associates' latest retail banking satisfaction study warns that while Canada's banks are world leaders when it comes to keeping mobile customers

Published on: July 13th, 2017 Eric Emin Wood

Twitter highlights 40 Canadian execs who stand out on social media – and how you can too

Social media can be a valuable tool for executives looking to boost their company's public profile - and Twitter Canada managing director Rory Capern has a list that proves it. In a June

Published on: June 12th, 2017 Eric Emin Wood

Canada’s biggest banks can learn a few lessons from CIBC’s mobile app

CIBC’s mobile efforts have been given an A by Forrester Research. When the Cambridge, Mass.-based market research firm recently evaluated the mobile apps released by the “Big Five” Canadian banks (CIBC, Bank of

Published on: June 5th, 2017 Eric Emin Wood

Intuit, Autodesk, Microsoft illustrate tech’s dominance of Canada’s best places to work

Turns out Intuit Canada, Autodesk Canada Co. and Microsoft Corp. aren't just well-known tech brands - they're leaders among Canadian workplaces too. All four companies, along with Mississauga, Ont.-based workforce management (WFM) and

Published on: May 1st, 2017 Eric Emin Wood

Canada’s first commercial blockchain service could become the ‘Interac’ for digital transactions

With the announcement of a major commercial service with backing from Canada’s "Big 5" banks and a new research institute driven by the Tapscotts, complete with government funding, it’s fair to say that

Published on: March 27th, 2017 Brian Jackson

Canada’s banks leading in digital transformation by embracing rivals: PwC

Canada’s banks are becoming digital transformation leaders by collaborating with their fintech counterparts, according to a new report by consulting firm PricewaterhouseCoopers (PwC). Financially speaking, what the organization calls “the big six” (Bank

Published on: March 20th, 2017 Eric Emin Wood

Visa becomes a technology platform company with new open model

SAN FRANCISCO -- Visa Inc. launched Visa Developer on Thursday, signalling a shift to a new model of doing business on an open platform and making a series of new technology services and

Published on: February 4th, 2016 Brian Jackson

TD updates self-directed investing platform in response to user demand

For much of the past decade, the biggest Canadian names in self-directed investing have included online brokerages and startups like Wealthsimple and Questrade. But as TD Bank Group illustrates, some traditional Canadian banks

Published on: January 14th, 2016 Eric Emin Wood

TD Bank pushes past “baseline call-centre” with Interaction Decisions

If you've ever thought to yourself that you must maintain the most elaborate and complicated Excel spreadsheet ever created, well you have Andrew Blake, manager of forecasting & analytics at TD Bank Group,

Published on: October 7th, 2015 Brian Jackson