Good, consistent customer service inspires a strong sense of brand loyalty, but all it takes is one bad experience to break that bond. The quality of customer experience (CX) has worsened, according to
It’s the age of the smartphone, and mobile usage is not expected to slow down any time soon. In fact, according to Forrester Data, mobile device usage across the globe is expected to
Sooner or later every human resources professional purchases a mobile app and is bitterly disappointed with it. We blame ourselves for lack of sufficient research, we blame the maker for producing a lemon,
Published on: December 28th, 2015 Roz Bahrami @skyprep
Even as the number of Android users seem to be surging ahead of those using Apple iOS, Samsung may be losing some of its ground in smartphone sales to up-and-coming Chinese handset makers,
Published on: December 15th, 2014 Candice So @candice_so
Samsung Electronics Co. Ltd. has launched a new array of smartphones, bringing out its newest additions to its Note series – as well as a new virtual reality headset, the fruit of a
Published on: September 3rd, 2014 Candice So @candice_so
Chalk another one up for the power of mobile and social media - our love affair with our phones and our Facebook accounts has changed not only the ways we interact in real-life
Finally jumping ship, huh? For better or for worse, you’re not alone: If market reports are anything to go by, Android phones have carved out about three-quarters of BlackBerry’s market share in just
Published on: April 27th, 2012 Alex Garnett @itbusinessca
Wind Mobile is replacing all wireless phone plans with just two plans that both include talk, text and data. The new plans can be customized with new add-ons like the World Saver International
Published on: March 1st, 2012 ITBusiness Staff @itbusinessca
Some users of HTC Android phones will have to wait until next week to get a fix for a problem that could leak credentials used to gain access to Wi-Fi networks, including corporate
Published on: February 3rd, 2012 Tim Greene and Jared Newman @itbusinessca
by Kye Husbands So you’re contemplating the jump from BlackBerry to iPhone and wondering what you should expect. Having done the same thing a few months ago, I wanted to share my
Published on: January 24th, 2012 Kye Husbands @itbusinessca
Microsoft released an update for Windows Phone that fixes a number of issues. That is great, but it comes with some news that has upset many Windows Phone users. Microsoft is abandoning its
Published on: January 10th, 2012 Tony Bradley @itbusinessca
Competition in the smartphone sector will remain cutthroat in 2012, as vendors will improve performance using LTE, high-resolution screens and quad-core processors and GPUs. Put together, vendors will be able to build smartphones
by Yale Holder For years I’ve been hearing how much more competitive the US market is than in Canada. So imagine my surprise to find that maybe that is not the case anymore.
Published on: November 16th, 2011 Yale Holder @itbusinessca
Mobile-phone companies and aid agencies have talked for years about deploying feature phones, coupled with basic text information services about the weather and crop pricing, to empower poor people in undeveloped parts of
Published on: July 22nd, 2011 Nancy Gorhing @itbusinessca
