Canadians are happy with their wireless carriers

Canadian wireless carrier customer satisfaction is on the rise according to the J.D. Power 2017 Canadian Wireless Customer Care Study. Based on a 1,000 point scale, the overall Canadian wireless customer care satisfaction

Published on: May 2nd, 2017 Alex Radu

Your mobile apps are straining Canada’s wireless networks, J.D. Power says

Apparently Canada's leading wireless carriers would like fewer of us to check Facebook on our smartphones every morning. Thanks in part to our increased use of data-heavy mobile apps, a full 10 per

Published on: May 27th, 2016 Eric Emin Wood

Want customers to test-drive your car? Build a great website: J.D. Power

If auto manufacturers want potential customers to give their cars a test run, they need to provide an easy-to-use, content-rich website that appeals to both desktop and mobile users, according to a new

Published on: May 12th, 2016 Eric Emin Wood

Big box shoppers more likely to buy unlocked phones, switch carriers, J.D. Power says

While the majority of Canadians purchase mobile phones from carrier-branded stores, those who purchase from big box stores are more likely to purchase an unlocked phone and more likely to switch carriers as

Published on: May 12th, 2016 Eric Emin Wood

Interactive map: Inside Canada’s wireless landscape

Canadians love their smartphones and wireless devices, even if we don't always love our carriers and the service they provide. And our experiences can vary depending on the province or city we call

Published on: July 15th, 2015 Jeff Jedras

Videotron and SaskTel get top marks for Internet performance

You probably don’t need research to tell you that Canadians with fibre optic-based Internet are generally happier with their service than people with DSL or cable-based connections. But now you have research anyway.

Published on: June 26th, 2015 Jeff Jedras

Canadian wireless users demand high performance from carriers

Canadians are more likely to be satisfied with the legacy wireless carrier in their region, and poor network performance makes them more likely to switch carriers. These are among the findings of J.D.

Published on: June 12th, 2015 Jeff Jedras

How online interactive tools are boosting car sales

While most Canadians wouldn’t make a major purchase such as a new car online, they are doing a lot of research and the interactive tools and information they can access on automotive web

Published on: May 22nd, 2015 Jeff Jedras

Coming wireless churn tsunami underscores importance of customer service

Some wireless carriers may be about to get a hard lesson in the value of customer service, with changes to the CRTC’s Wireless Code meaning an unprecedented number of wireless contracts are due

Published on: May 14th, 2015 Jeff Jedras