Tagged: IT support

Inside Dell’s Global Command Centre and ProSupport HQ

Jeff Jedras

Published: May 30th, 2015
Image of person pushing on phone

Support in a BYOD world

Going with a bring your own device (BYOD) plan is a great way to both meet your enterprise’s growing mobility needs, and to increase employee satisfaction. But a BYOD implementation is not without

Published on: April 22nd, 2015 Robert Dutt

HP launching upgradeable, monthly solutions for SMBs

Hewlett-Packard Co. is launching two new IT solutions for small to mid-sized businesses (SMBs), aiming to give them a boost with their technology and to jumpstart their agility. Announced today, HP SMB Solutions

Published on: March 20th, 2014 Candice So
Analogue Clock - 3:05

The end of Windows XP: What are your options?

I recently participated in a Twitter chat (#CDNwinXP) with regard to the Windows XP operating system reaching end of support in April 2014. As I write this post, I am returning from a

Published on: November 25th, 2013 Brian Bourne
Is your IT support compromising your data?

Is your IT support compromising your data?

Data breaches are more prevalent and more costly than ever. Smarter technologies seem to breed smarter hackers, making it difficult for IT to keep up. But sometimes IT unwittingly helps the bad guys

Published on: July 25th, 2011 Nathan McNeill
How to ask for help from the Mac IT guy

How to ask for help from the Mac IT guy

By John Welch Macworld.com Macworld’s core mission is pretty simple: To help Mac users. One of the most obvious ways we do that is by answering questions: “How do I….?” “This should be

Published on: November 4th, 2010 IDG News Service
Nightmare scenario: the smoking laptop and Dell’s slow response

Nightmare scenario: the smoking laptop and Dell’s slow response

Sure, I've read reports about overheating laptops --even ones that get so hot they set on fire--but I always thought that it was the kind of thing that happened only to other people.

Published on: September 24th, 2010 Liane Cassavoy
Teacher’s living nightmare could have been avoided with some IT smarts

Teacher’s living nightmare could have been avoided with some IT smarts

Since I posted my screed last week about Julie Amero, the Connecticut middle school teacher who almost did hard time because a computer in her classroom was infected with malware, I heard from

Published on: December 3rd, 2008 Robert X. Cringely