Treating communications as data opens a world of collaborative possibilities

As new technology has brought forward new methods of communication, it has also introduced complexity and communications silos. By treating communications as data, unified communications can bring it all back together – and

Published on: May 11th, 2015 Jeff Jedras

What is Unified Communications?

In our tech-centric world, we have many ways to communicate with co-workers. There’s telephone, of course, -- cellular and land line – as well as email, but we also can chat via multiple

Published on: May 8th, 2015 Lynn Greiner

LG-Ericsson unveils unified communications box for SMBs

Korea-based LG-Ericsson hopes to capture a slice of Canada's small business unified communications (UC) market with the launch today of its iPECS-MG Business-Enabled Communication System.The hybrid console-based system delivers all the functionality of

Published on: January 24th, 2012 Nestor Arellano

Skype iPad app now available for download, again

Skype today restored its new iPad program to Apple's iOS App Store after pulling it from the download market yesterday.The free app can now be downloaded from the App Store.Late Monday, Skype briefly

Published on: August 3rd, 2011 Gregg Keizer

Telus offers Cisco UC products to SMBs

Telus has partnered with networking product manufacturer Cisco to deliver unified communication suites to small and medium-sized businesses (SMBs). Telus will be offering “clear and simple” wireless plans on its 4G wireless networks

Published on: June 1st, 2011 Nestor Arellano

Avaya’s small biz phone ploy makes unified communication easy

I'm not thrilled that Avaya calls its phone line Unified Communications for Small Business, because "Unified Communications" normally means putting all your communication eggs in one basket. You know, e-mails and voice mails

Published on: April 21st, 2008 James E. Gaskin

Getting your business ready for VoIP

Companies are adopting voice over IP (VoIP) more for the flexibility and choice it offers than for cost savings, experts say.Open source VoIP software's emphasis on non-proprietary tools has freed many a business

Published on: April 8th, 2008 Nestor Arellano

Session initiation protocol slowly seeps into network gear

Session Initiation Protocol (SIP) is becoming more prevalent in voice and video communications products, but not everyone is advising corporate buyers to look for this standard when buying telecommunications equipment.“I don't think today

Published on: February 2nd, 2007 Greg Meckbach

The supposed benefits of IP telephony are changing

In view of the results to date, why are enterprises continuing their migration to IP telephony? The benefits of open telephony systems and interoperability remain a dream. The expected cost reductions and productivity

Published on: December 13th, 2006 Ron Scott

MTS Allstream, MCI announce IP trunking services for business

Participants in a panel on business services at the recent Telecom Summit conference in Toronto talked about IP networks improving health care, expanding options for small business and reducing costs.Eric Fletcher, senior vice-president

Published on: July 20th, 2006 Grant Buckler

Halifax airport completes IP upgrade

The Halifax International Airport Authority has completed an IP network upgrade that touches almost every aspect of its operations, including those of the airlines it serves. Halifax airport has spent the last few

Published on: June 20th, 2006 Neil Sutton

IP, SIP, presence awareness can improve customer service

Before spending more money on your contact centre, consider the possibility that you might be on the wrong path. From a high level, there is a tendency to treat contact centres generically. Their

Published on: May 8th, 2006 Ron Scott

Tardy conference call participants drive demand for presence awareness

Beamish, who discussed the concept of presence awareness (please see Executive Spotlight, page 23), was ten minutes late for the interview. Rather than having Beamish call me at the agreed-upon-time, Mitel's public relations

Published on: May 8th, 2006 Greg Meckbach

Voxcom of Edmonton rebuilds with IP telephony after fire destroys corporate HQ

An emergency alarm company installed IP communications after executives decided to shop for a more reliable system after going through a disaster of its own.Edmonton-based Voxcom Security Systems monitors more than 106,000 locations

Published on: April 11th, 2006 Sarah Lysecki