As new technology has brought forward new methods of communication, it has also introduced complexity and communications silos. By treating communications as data, unified communications can bring it all back together – and
In our tech-centric world, we have many ways to communicate with co-workers. There’s telephone, of course, -- cellular and land line – as well as email, but we also can chat via multiple
Korea-based LG-Ericsson hopes to capture a slice of Canada's small business unified communications (UC) market with the launch today of its iPECS-MG Business-Enabled Communication System.The hybrid console-based system delivers all the functionality of
Published on: January 24th, 2012 Nestor Arellano @itbusinessca
Skype today restored its new iPad program to Apple's iOS App Store after pulling it from the download market yesterday.The free app can now be downloaded from the App Store.Late Monday, Skype briefly
Published on: August 3rd, 2011 Gregg Keizer @itbusinessca
Telus has partnered with networking product manufacturer Cisco to deliver unified communication suites to small and medium-sized businesses (SMBs). Telus will be offering “clear and simple” wireless plans on its 4G wireless networks
Published on: June 1st, 2011 Nestor Arellano @itbusinessca
I'm not thrilled that Avaya calls its phone line Unified Communications for Small Business, because "Unified Communications" normally means putting all your communication eggs in one basket. You know, e-mails and voice mails
Published on: April 21st, 2008 James E. Gaskin @itbusinessca
Companies are adopting voice over IP (VoIP) more for the flexibility and choice it offers than for cost savings, experts say.Open source VoIP software's emphasis on non-proprietary tools has freed many a business
Published on: April 8th, 2008 Nestor Arellano @itbusinessca
Session Initiation Protocol (SIP) is becoming more prevalent in voice and video communications products, but not everyone is advising corporate buyers to look for this standard when buying telecommunications equipment.“I don't think today
Published on: February 2nd, 2007 Greg Meckbach @itbusinessca
In view of the results to date, why are enterprises continuing their migration to IP telephony? The benefits of open telephony systems and interoperability remain a dream. The expected cost reductions and productivity
Published on: December 13th, 2006 Ron Scott @itbusinessca
Participants in a panel on business services at the recent Telecom Summit conference in Toronto talked about IP networks improving health care, expanding options for small business and reducing costs.Eric Fletcher, senior vice-president
The Halifax International Airport Authority has completed an IP network upgrade that touches almost every aspect of its operations, including those of the airlines it serves. Halifax airport has spent the last few
Before spending more money on your contact centre, consider the possibility that you might be on the wrong path. From a high level, there is a tendency to treat contact centres generically. Their
Beamish, who discussed the concept of presence awareness (please see Executive Spotlight, page 23), was ten minutes late for the interview. Rather than having Beamish call me at the agreed-upon-time, Mitel's public relations
An emergency alarm company installed IP communications after executives decided to shop for a more reliable system after going through a disaster of its own.Edmonton-based Voxcom Security Systems monitors more than 106,000 locations
Published on: April 11th, 2006 Sarah Lysecki @itbusinessca
