Articles By James E. Gaskin

TRENDNet’s blue box a good router for small business

A metal box with all the plugs in the back and status lights on the front, the TRENDnet Dual WAN Advanced VPN Router covers the same price range as Netgear. Four 10/100 Fast

Published on: September 7th, 2010 James E. Gaskin

Netgear offers ideal firewall for small shops

Netgear, despite its consumer roots, has been making network equipment for small and midsized businesses for years. The ProSafe FVS336G, though awkwardly named, is the result of that experience: it's easy to install,

Published on: August 24th, 2010 James E. Gaskin

Safe@Office 1000N provides easy network protection for SMBs

It's hard to miss a Check Point appliance, because they all have bright orange boxes and bright yellow front panels. The 1000N is no exception, and the small metal box with the gaudy

Published on: August 10th, 2010 James E. Gaskin

Frank and simple IT advice for small businesses: back up, blog and borrow

Not long ago, someone asked what I would do if I were a government czar on small business, like the czar on the auto industry. I'm taking this further and proclaiming myself Small

Published on: November 3rd, 2009 James E. Gaskin

How to write attention-grabbing e-mail messages

You are judged by the writing style, tone, language, and mistakes in your e-mails every single day. We're all so optimistic we believe people will overlook our e-mail typos and mistakes, while at

Published on: August 4th, 2009 James E. Gaskin

Merchant banking firm gets on the SamePage with useful business Wiki

First appearing in 1995, the "wiki" approach to creating interactive and collaborative Web pages quickly became the star format for social networks, but too often business also-rans. Part of the problem comes from

Published on: March 24th, 2009 James E. Gaskin

Vanquish spam, conquer archives – take control of your e-mail in 2009

Why are so many technical advances a constant balance between useful and frustrating? I nominate e-mail as one of the most helpful yet aggravating advances when you judge easy communications against spam and

Published on: January 27th, 2009 James E. Gaskin

“Shoddy” service turns Dell customer to the competition

Loyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those

Published on: December 19th, 2008 James E. Gaskin

Can Your Business Run Completely Online?

If you haven't checked out the collection of applications Google has now, go to Google Apps and see what you've been missing. Everyone knows about search, of course, and most everyone knows about

Published on: October 14th, 2008 James E. Gaskin

Four fantastic ways to build Web cred on $100 a month

Word of mouth makes the best salesperson, according to all the sales manuals. Are you ready to take advantage of electronic word of mouth? That's what I believe social media has become, at

Published on: October 7th, 2008 James E. Gaskin

Going completely online with Google Apps

The world's richest and most powerful 10-year-old says it can handle far more of your technology needs than you think. Google started almost exactly 10 years ago, and it is making big noise

Published on: September 23rd, 2008 James E. Gaskin

It’s about ‘restore’

Everyone always worries about backup, backup, backup. Guess what? None of your users, or managers for that matter, care one bit about backup. All they want is restore, and they want it immediately.

Published on: July 29th, 2008 James E. Gaskin

How small business users can experience huge mobile computing benefits from the iPhone

Apple's iPhone drew criticism when first released because of tepid enterprise business support. Small businesses felt the pain of iPhone envy more sharply than their enterprise counterparts because of the high up front

Published on: July 29th, 2008 James E. Gaskin

‘Passphrases’- a better alternative to passwords

One of the members of the Master Mind Security Panel during the ITEC show in Charlotte, Dan Colby, made a great point. Basically, he said "quit using passwords." Colby is president and CEO

Published on: July 15th, 2008 James E. Gaskin

Consumerization of small business IT

What I want to talk about is how small businesses deal with the consumerization of IT, or more broadly, if consumer technology helps or hurts small businesses.On one hand, small business and consumer

Published on: July 14th, 2008 James E. Gaskin