By John Welch Macworld.com Macworld’s core mission is pretty simple: To help Mac users. One of the most obvious ways we do that is by answering questions: “How do I….?” “This should be
Published on: November 4th, 2010 IDG News Service @itbusinessca
I recently joined my team in troubleshooting a complex infrastructure problem affecting the private cloud that hosts our community electronic health records system.The incident put me in mind of the things I have
Published on: October 5th, 2010 John D. Halamka @itbusinessca
In November 2009, a pharmacist working for the Department of Veterans Affairs was checking a patient's prescription information, using a portal to the Defense Department's health records system. But something was clearly wrong:
Published on: March 24th, 2010 Frank Hayes @itbusinessca
For corporate IT managers, the start of the new year brings hope that budgets will grow, workloads will return to normal and the worst of the recession might be over. Down in the
Published on: January 26th, 2010 Cara Garretson @itbusinessca
The Canadian IT jobs market -- in the doldrums for most of last year -- is slowly reviving, but companies are moving cautiously, industry watchers say.Follow Joaquim P. Menezes on Twitter"We're definitely starting
Published on: January 14th, 2010 Joaquim P. Menezes @itbusinessca
Those damned users. They're always whining about how people in IT don't get them, don't know how to communicate, and need to "align" to their interests. As if only IT pros have to
Published on: June 17th, 2009 Lisa Schmeiser @itbusinessca
By adopting smart tech practices and abandoning antiquated ones, firms can save a huge chunk of their operating costs in these difficult times, experts say. Business decision makers today aren't looking to IT
Published on: March 9th, 2009 Nestor Arellano @itbusinessca
"Frankly, they pick up the phone!" It's one of the most basic aspects of customer support. Yet, according to some help desk users, it seems to be an almost forgotten skill. But when
Published on: February 10th, 2009 Lee Rickwood @itbusinessca
Loyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those
Published on: December 19th, 2008 James E. Gaskin @itbusinessca
Technical skills may never die, but areas of expertise wane in importance as technology advances force companies to evolve and IT staff to forsake yesterday's craft in favor of tomorrow's must-have talent."There is
Published on: April 21st, 2008 Denise Dubie @itbusinessca
