How to ask for help from the Mac IT guy

By John Welch Macworld’s core mission is pretty simple: To help Mac users. One of the most obvious ways we do that is by answering questions: “How do I….?” “This should be

Published on: November 4th, 2010 IDG News Service

10 vital IT troubleshooting secrets

I recently joined my team in troubleshooting a complex infrastructure problem affecting the private cloud that hosts our community electronic health records system.The incident put me in mind of the things I have

Published on: October 5th, 2010 John D. Halamka

Why IT should love – and listen to – end users

In November 2009, a pharmacist working for the Department of Veterans Affairs was checking a patient's prescription information, using a portal to the Defense Department's health records system. But something was clearly wrong:

Published on: March 24th, 2010 Frank Hayes

Underpaid, overworked help desk staff wait for tide to turn

For corporate IT managers, the start of the new year brings hope that budgets will grow, workloads will return to normal and the worst of the recession might be over. Down in the

Published on: January 26th, 2010 Cara Garretson

Business acumen a big asset as IT hiring picks up in Canada

The Canadian IT jobs market -- in the doldrums for most of last year -- is slowly reviving, but companies are moving cautiously, industry watchers say.Follow Joaquim P. Menezes on Twitter"We're definitely starting

Published on: January 14th, 2010 Joaquim P. Menezes

Eight tips on how IT folk should deal with finicky users

Those damned users. They're always whining about how people in IT don't get them, don't know how to communicate, and need to "align" to their interests. As if only IT pros have to

Published on: June 17th, 2009 Lisa Schmeiser

Ten tips to cut costs and boost productivity in tough times

By adopting smart tech practices and abandoning antiquated ones, firms can save a huge chunk of their operating costs in these difficult times, experts say. Business decision makers today aren't looking to IT

Published on: March 9th, 2009 Nestor Arellano

How to get free Vista support, one-on-one coaching from Microsoft

"Frankly, they pick up the phone!" It's one of the most basic aspects of customer support. Yet, according to some help desk users, it seems to be an almost forgotten skill. But when

Published on: February 10th, 2009 Lee Rickwood

“Shoddy” service turns Dell customer to the competition

Loyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those

Published on: December 19th, 2008 James E. Gaskin

Five IT skills that won’t fatten your wallet

Technical skills may never die, but areas of expertise wane in importance as technology advances force companies to evolve and IT staff to forsake yesterday's craft in favor of tomorrow's must-have talent."There is

Published on: April 21st, 2008 Denise Dubie