Timely Tweet could help you recover lost airline luggage quickly

Visualize this: you're on a business trip and the airline loses your luggage. A not so uncommon occurrence!Only this time, as you queue up at the carrier's “lost baggage” counter waiting interminably for

Published on: September 9th, 2010 Joaquim P. Menezes

Top 10 online services and sites for 2010

A year ago, I chose ten sites and services to watch in 2009. Of those ten--TV.com, Qik, Boxee, Loopt, Blip.fm, Power.com, Tweetag, Hi5, Tripit, and BlackBerry AppWorld--only Boxee and (to a lesser extent)

Published on: January 8th, 2010 Mark Sullivan

Test your tech news IQ

Everyone has their limits, as this week's quiz amply demonstrates. The past week saw Comcast place caps on how much bandwidth its subscribers could use. Microsoft tried to halt the slide in Xbox

Published on: September 9th, 2008 Dan Tynan

Using blogs to drive mind-blowing customer service

Comcast Corp. scored a public relations coup in April when an executive responded within 20 minutes to complaints about a cable outage posted by a prominent blogger on a micro-blogging site. Michael Arrington

Published on: May 30th, 2008 Heather Havenstein