Small business telecom complaints hit low despite sharp increase overall: CCTS

According to this year's annual report from the Commission for Complaints for Telecom-television Services (CCTS) the number of complaints from small businesses dropped dramatically from 841 last year to 494 this year, despite

Published on: November 27th, 2018 Meagan Simpson

Telecom complaints went up 73% last year, and Bell received one third of them

The Commission for Complaints for Telecom-television Services (CCTS) received a record number of complaints last year, but also recorded fewer breaches of its Wireless Code, according to the organization's 2018-mid-year report. Released today,

Published on: April 10th, 2018 Eric Emin Wood

Telecoms take note: customers do have some power, CCTS commissioner says

If telecoms weren’t sure how customers would react to having the rug pulled out from underneath them, Public Mobile’s decision last week to suddenly increase its data plans by 25 per cent should

Published on: February 21st, 2018 Alex Coop

Number of telecom complaints increased in 2017 after a 3-year decline, CCTS reports

After three years of decline, the number of complaints registered against Canada's telecommunications firms rose by 11 per cent this year, according to the latest annual report from the Commission for Complaints for

Published on: November 28th, 2017 Eric Emin Wood

Small businesses now represent 10% of all telecom industry complaints: CCTS

According to the latest annual report by the Commission for Complaints for Telecom-television Services (CCTS), the number of complaints from small and medium-sized businesses (SMBs) rose 15 per cent over the past year,

Published on: November 28th, 2017 Eric Emin Wood

Bell still on top, but complaints against telecoms continue to drop, CCTS finds

A new report by the Commissioner for Complaints for Telecommunications Services (CCTS) once again identifies Bell Canada as the telecommunications services provider with the most customer complaints, but also notes that fewer confirmed

Published on: April 6th, 2017 Eric Emin Wood

Bell, Rogers received fewer complaints than usual this year – CCTS

For the third year in a row the number of complaints filed by Canadian telecom customers has dropped, according to the Commissioner for Complaints for Telecommunications Services (CCTS). In its 2015 - 2016

Published on: November 25th, 2016 Alex Radu

Rogers CEO doesn’t think Wireless Code should even exist

Rogers Communications Inc. CEO Guy Laurence can empathize with the customers who submitted the complaints cited by the Commissioner for Complaints for Telecommunications Services (CCTS) in its recent critique of Canada’s Wireless Code

Published on: October 7th, 2016 Eric Emin Wood

Canadian carriers loose with roaming limits, consent, CCTS alleges

It would appear that many of Canada's wireless service providers are very good at providing less-than-optimal service while still operating within the boundaries of the law, according to a new report by the

Published on: October 6th, 2016 Eric Emin Wood

VoIP provider Axsit receives CRTC certification

As of Aug. 30, Mississauga, Ont.-based Voice over Internet Protocol (VoIP) provider Axsit (pronounced “access it”) is a Canadian Radio-television and Telecommunications Commission (CRTC)-certified telecom and high-speed Internet reseller, officially bringing eight months

Published on: August 31st, 2016 Eric Emin Wood

Calgary-based telecom provider scolded by regulator for failing to resolve complaints

Calgary-based Vois Inc. has been booted out of participation with the Commissioner for Complaints for Telecommunications Services (CCTS) and could now face further penalties for falling out of compliance with regulators, according to an

Published on: August 11th, 2016 Brian Jackson

VoIP provider Axsit sold following CCTS-certified service breach

Mississauga, Ont.-based Voice over Internet Protocol (VoIP) provider Axsit (pronounced "access it") has been sold, one month after it was determined the company had breached its service obligations, the Commissioner of Complaints for

Published on: August 10th, 2016 Eric Emin Wood

CCTS survey reveals that most Canadians don’t know about CCTS

Quick: Name the independent body responsible for resolving complaints with telephone, wireless, and internet service providers in Canada. If you answered "the Commissioner for Complaints for Telecommunications Services," or CCTS, congratulations - you're

Published on: June 29th, 2016 Eric Emin Wood

CRTC review increases CCTS authority over TV, poor service providers

The Commissioner for Complaints for Telecommunications Services will soon have a bigger job regulating service providers after a review by the Canadian Radio-television and Telecommunications Commission (CRTC) has broadened its mandate. Yesterday the

Published on: March 18th, 2016 Eric Emin Wood