Salesforce adds new ‘low-code’ tools to Lightning Platform

These days users expect apps to be well designed and easy to use, that’s even true when it comes to businesses applications. In its attempts to make it easier for non-coders to create

Published on: September 18th, 2018 Meagan Simpson

Salesforce adds new features to Sales Cloud platform

Leading up to its annual Dreamforce conference later this month, Salesforce announced Thursday new features for its Sales Cloud platform to help improve sales, billing and marketing. The customer relationship management (CRM) giant

Published on: September 6th, 2018 Meagan Simpson

Staying relevant in the age of ecommerce: a Salesforce report

More than half of all consumers now prefer to shop online, and traditional retailers hoping to compete in a world of ever growing digital commerce will need to have a customer-first mindset, according

Published on: September 5th, 2018 Meagan Simpson

Roots uses AI to redesign its website with a focus on user experience

It isn't easy for a business to stick around for 45 years and remain relevant in the digital age, even if your brand is as iconic as Roots Canada - but to avoid

Published on: August 10th, 2018 Meagan Simpson

How Thomson Reuters used Salesforce and SAP to transform its billing process

Digital transformation is hard, but when your customers make a point of telling you that it's not not easy to do business with you, something needs to be done. That was the challenge

Published on: August 10th, 2018 Lynn Greiner

Salesforce appoints co-CEO

Salesforce.com Inc. has promoted its chief operating officer (COO) to co-CEO. On Tuesday, the San Francisco-based CRM giant announced that effective immediately Keith Block, who had served as Salesforce's vice chair, president, and

Published on: August 8th, 2018 Eric Emin Wood

Salesforce adds chatbots to Service Cloud Einstein

Salesforce has added chatbots to its customer service platform. On Wednesday the company announced that its newest update to Service Cloud Einstein would include a full rollout of what it calls "Bots for

Published on: July 12th, 2018 Eric Emin Wood

These nine companies have acquired the most AI startups

Tech is a concentrated industry, and a recent study by CB Insights illustrates the extent to which this is the case. According to the New York City-based machine intelligence-supported research firm's latest research

Published on: July 9th, 2018 Eric Emin Wood

Half of Canadian charities can’t keep up with digital transformation, Capital One finds

Fifty per cent of Canadian charities “aren’t able to keep up” with the pace of technological change, according to a recent Capital One survey, but leaders in the industry say it’s up to

Published on: June 28th, 2018 ITBusiness Staff


Customer expectations at all-time high, Salesforce report finds

Customer expectations are at an all-time high, according to the Salesforce State of the Connected Customer report, released this week. A whopping 80 percent of customers said that the experience a company provides

Published on: June 8th, 2018 Lynn Greiner

Salesforce CFO explains why companies need to meet the fourth industrial revolution head-on

TORONTO - If Salesforce.com Inc. president and CFO Mark Hawkins had one message for the audience watching his keynote at the first-ever Salesforce World Tour in Toronto, it was this: Adapt or die.

Published on: May 4th, 2018 Eric Emin Wood

People, not technology, is Canada’s ‘secret sauce’, Bains says at Salesforce World Tour

TORONTO - Navdeep Bains' May 3 appearance at Salesforce.com Inc.'s Toronto World Tour was short, but he made it count. While discussing the CRM giant's new $100 million USD investment into Canadian startups

Published on: May 4th, 2018 Eric Emin Wood

Salesforce announces $100 million USD investment fund for Canadian startups

TORONTO – Salesforce.com Inc. thinks Canada has the potential to become a world leader in the tech industry, and is putting its money where its mouth is. On Thursday the CRM giant announced

Published on: May 3rd, 2018 Eric Emin Wood