Tagged: salesforce

Salesforce cofounder and CEO Marc Benioff discusses the CRM giant's plans for 2017 during a webcast presentation. File photo.

State of Salesforce report says customer satisfaction and retention primary goals for AI investments

Lynn Greiner

Published: November 27th, 2019

Salesforce upgrades with voice everywhere and a single source of truth

At its annual user conference this week, Dreamforce, Salesforce unveiled what it calls the Holy Grail of CRM: Customer 360 Truth, a set of data and identity services that lets companies link information

Published on: November 22nd, 2019 Lynn Greiner

‘We promise we will work with everybody’ says Salesforce CEO

Partnership was a key theme at Dreamforce, Salesforce's annual user conference. "We would love to do everything, but we can't," said Marc Benioff, chairman and co-chief executive officer during his keynote. "We realize

Published on: November 20th, 2019 Lynn Greiner

Businesses can learn something from Toronto Raptors, says Salesforce evangelist

Salesforce.com, Inc. suggests companies that are hesitant to adopt new technologies need only look at the Toronto Raptors for guidance. In a recently released report focused on tech adoption in Canada by Salesforce,

Published on: July 5th, 2019 Buckley Smith
analytics on monitor

Salesforce finally acquires Tableau for $15.7B

How Salesforce integrates Tableau into core cloud platforms will be key, says Nintex CMO After reports hinting at Salesforce’s strong desire to acquire Seattle company Tableau, it finally did for $15.7 billion in

Published on: June 10th, 2019 Alex Coop

Salesforce announces CRM blockchain platform

Salesforce.com is buying into the blockchain trend, announcing plans to release a CRM blockchain platform called Salesforce Blockchain to the general public in 2020. Debuted at TrailheaDX - Salesforce's annual developers conference -

Published on: June 3rd, 2019 Buckley Smith

Shall We Dance? Salesforce.com proves the cloud-governance risk

By Alizabeth Calder According to research by Rightscale.com, 91 per cent of us are using cloud-based service providers, and we are spending 24 per cent more on cloud solutions than in 2018 (1).

Published on: June 3rd, 2019

How winning Dreampitch gave Funnelcake ‘cred and reputation’

It has been one year since Funnelcake won the Dreampitch contest - and the $100,000 USD cash prize that comes with it - at the 2018 Salesforce World Tour. In that time, Funnelcake,

Published on: April 23rd, 2019 Buckley Smith

Deloitte Digital launches industry-focussed tools to drive efficiency and innovation

In an effort to facilitate advancements to some important industries in Canada, Deloitte Digital has turned its focus towards industry-specific applications with its recent launch of its Salesforce Global Assets and Solutions Group

Published on: April 15th, 2019 Buckley Smith

Best Buy Canada continuing to thrive through an eCommerce revolution

Amidst Amazon's exploding eCommerce business, Best Buy Canada has continued to not only survive but also thrive. In recent years, the company has put a much heavier focus on its eCommerce platform and

Published on: April 12th, 2019 Buckley Smith

Who are the best tech employers in Canada? LinkedIn has the answers

LinkedIn has released its annual list of the top 25 companies in Canada that people are eager to work for, and seven tech-related companies have made this year's list. Among the top 25

Published on: April 3rd, 2019 Buckley Smith

Zoho bets on AI-assistant Zia to help compete against Microsoft Office

Zoho Corp. recently released four new applications for its Zoho Office Suite, as it looks to compete with heavyweights Microsoft Corp.'s Office Suite and Google LLC's G Suite. New to the lineup is

Published on: March 22nd, 2019 Buckley Smith

AI use in customer service will continue to rise, Salesforce research says

The use of AI in customer service operations has already made a noticeable impact in recent times, and according to a report published by Salesforce Research, we should expect to see those numbers

Published on: March 22nd, 2019 Buckley Smith
Trailblazer - Salesforce user group survey

Want a raise? Get Salesforce.com certifications, survey shows

There is an extremely high demand for employees who can work with Salesforce and this has led to much higher than average salaries for these positions, says Geoffrey Flynn, practice area lead for

Published on: March 15th, 2019 Buckley Smith

Transforming the brick-and-mortar experience from the cloud

For many years there have been concerns over brick-and-mortar stores not being able to stay competitive with online shopping and ecommerce, but that may all be changing as more retailers start to recognize

Published on: January 17th, 2019 Meagan Simpson