Retailers ignore mobile device users at their peril

Consumers are increasingly looking to shop online and retailers must develop digital strategies based on how and where they want to buy, says a new report sponsored by software vendor Adobe Systems.

The U.S. study, 2013 Digital Publishing Report: Retail Apps & Buying Habits, sampled 1,003 consumers hat own a smartphone or a tablet. It found that tablet users, at 55 per cent, are twice as likely as smartphone users to use their device to make a purchase. It also found that app use is increasing, with more than half of mobile users saying they are likely to make a purchase with a shopping app in the next year. Nearly half also said they’d rather use an app than their mobile browser, a number that is on the rise.

“Our research shows retail apps and catalogs serve different purposes on tablets and smartphones, providing value to the consumer depending on the device they’re using,” said Terry Fortescue, director of product marketing, digital publishing at Adobe, in a statement. “Using Adobe Digital Publishing Suite, leading companies like Sotheby’s and ASOS are producing tablet and smartphone catalog apps to engage customers with their brands and bring their content to life as shoppers become increasingly mobile.”

The survey also indicated that retail apps and catalogues are strengthening consumer relationships with a particular brand, friends have the most influence on a mobile shopper’s buying decision, and if a mobile shopper hears from a retailer, they’d like it to be with a money-saving offer.

(For a larger infographic click here)

Source | Adobe

Would you recommend this article?


Thanks for taking the time to let us know what you think of this article!
We'd love to hear your opinion about this or any other story you read in our publication.

Jim Love, Chief Content Officer, IT World Canada

Featured Download

Jeff Jedras
Jeff Jedras
Jeff Jedras is a technology journalist with IT World Canada and a member of the IT Business team. He began his career in technology journalism in the late 1990s, covering the Ottawa technology sector for Silicon Valley North and the Ottawa Business Journal. He later covered the technology scene in Vancouver before joining IT World Canada in Toronto in 2005, covering enterprise IT for ComputerWorld Canada and the channel for Computer Dealer News. His writing has also appeared in the Vancouver Sun & the Ottawa Citizen.

Related Tech News

Get ITBusiness Delivered

Our experienced team of journalists brings you engaging content targeted to IT professionals and line-of-business executives delivered directly to your inbox.