Location-based marketing: size doesn’t matter

Very few people actually use location-based marketing, but size doesn’t matter in the space, according to a study released by the Pew Internet and American Life Project.

The survey follows the heels of Facebook’s introduction of Facebook Deals which give businesses a way to capitalize on Facebook Places for marketing.

When it comes to location-based marketing, it’s all about knowing what to do with it, according to the study.

According to the Pew study, only four per cent of online adults in America actually use location-based check-in services like Facebook Places, or Foursquare.

However, for the target market of location-based marketing efforts–users who go online with a mobile phone–that number nearly doubles to seven per cent. And, while Foursquare and Gowalla are sort of niche techie services, Facebook is a global household name, so you can expect those numbers to increase sharply as Facebook Places catches on.

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Even at four per cent, though, the marketing audience represented by location-based check-in users is significant and potentially lucrative. Sometimes marketing is just about building brand recognition, but most of the time–especially for small local retailers–advertising is about driving traffic and boosting sales, and that means getting customers to take action.

Marketing tools commonly used by small local business, such as direct mail marketing packs, carpet bomb an entire community and are considered a success as long as there is a one per cent response.

That means that spending hundreds of dollars to blast marketing to 10,000 homes–killing trees and littering the planet with junk mail–hoping that 100 will actually take action and respond.

Location-based marketing provides significantly higher odds of action. A guy who gets a direct mail coupon for a coffee shop on the other side of town is unlikely to make the trek just to save 10 per cent on his next grande latte.

However, the odds are much better that the same guy might take advantage of a Facebook Deal pushed to his mobile phone for a grande latte from the coffee shop he is walking past right at that moment.

Four per cent sounds like a low number, but if you break it down in relation to Facebook, that is a pool of over 20 million users. Granted, those 20 million are scattered around the globe and only a small per centage of them will see or respond to a given local location-based Facebook Deal. But, there is no overhead for marketing offers through Facebook Deals, and those who do see the ads are more likely to take action because they will be right there at the business already.

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Jim Love, Chief Content Officer, IT World Canada

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