Insight Canada (2 of 2)

Provide a brief description of the Solution, Service Provided, or Initiative.

As part of a global 3 year lifecycle contract covering Amcor’s USA, Mexico, and Canada locations, Insight Canada delivered a tech refresh to Amcor’s three Canadian facilities. Insight provided a complete lifecycle solution for Amcor: * Procurement of HP desktop and notebook systems under 3-year lease * Development of Amcor image along with maintenance updates * Development of Amcor data migration solution * Configuration and imaging of net new product through Insight labs * Tech refresh of desktop and notebook systems on a 3 year basis through onsite deployments * Managed return to leaser of refreshed systems.

Describe what makes this Solution, Service Provided, or Initiative original or innovative. How is this over and above the accepted norm?

Insight provided AMCOR with a zero-touch tech refresh service. An Insight Project Manager went onsite and led a team of technicians in performing the rollout. Old systems were removed from the plant and office locations, brought into the work area, connected to the new system by Ethernet cable, configured to specifications, a data migration would be performed, and then the new system would be installed. The old systems would be packaged for return to leaser. Furthermore, the image that was installed was innovative versus competitor offerings because it was a Windows XP image that is able to work on multiple system models and not just one system model.

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s sales or revenues. What changed? Provide evidence of measurable improvements in sales, revenues, cost reduction, etc.

Amcor experienced measureable cost savings from Insight managing the tech refresh opposed to when they performed it in-house. Their staff was able to maintain their current workload rather than this special project. Furthermore they benefited from the lower maintenance costs of new PCs. According to recent studies, cost of maintenance of newer computers can be 1.5 times less than the cost of maintaining older PCs. (“SMBs – The case for buying modern PCs” , TechAisle, March 2010, -SMB White Paper – Modern PC.pdf)

Describe the improvement this Solution, Service Provided, or Initiative made to the customer’s efficiency. What changed? Provide evidence of how customer efficiency was increased.

Amcor is able to benefit from increased operating efficiency, in terms of more responsive office systems and more reliable plant systems, due to the advantages associated with a quick 3 year upgrade lifecycle. The desktops and notebooks were outfitted with Windows XP, which (at the time) boasted a faster boot up time by 34%, compared to the previous versions of Windows.

How did this Solution, Service Provided, or Initiative improve the customer’s ability to serve its internal and/or external clients? Provide evidence of the improvement.

Due to the efficiencies mentioned above, the Amcor employees can now serve their internal clients faster, and with less downtime. Amcor also achieved increased productivity from internal employees due to improvements to their corporate IT image, which Insight developed and integrated onto the new equipment. The image was a custom created universal image, using proprietary imaging technology, that the Insight US image development lab created for the client, and Hanover Park and Montreal labs use for image load on their orders. Image improvements for client include: * the ability to be able to maintain only 1 image vs an image for each system model in their standard * the ability to have all their custom software loaded onto their new systems right at Insight labs instead of at the onsite deployment (would increase tech time due to longer load time to load apps there) * the ability to have all their OS settings customizes right at Insight labs instead of at the onsite deployment (would increase tech time due to longer config time to setup Windows config there)

In what ways does this Solution, Service Provided, or Initiative go above and beyond industry norms and expectations?

The Lifecycle Solution that Insight is able to provide to Amcor goes beyond industry norms in how Insight is able to assemble a diverse collection of services (HP product, custom image creation, custom data migration scripting, order procurement, order fulfillment, lab integration, onsite deployment, project management, return to leaser) and manage those services to be able to deliver a tested and production ready solution to Amcor.

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Jim Love, Chief Content Officer, IT World Canada

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Insight Canada (1 of 2)

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