Class action against Microsoft for overcharging can go ahead, Supreme Court of Canada rules

Canadian businesses and consumers who indirectly purchased Microsoft's operating systems and other software can now take part in a class action lawsuit alleging the vendor overcharged for its products, the Supreme Court of

Share on LinkedIn Comment on this article Share with Google+ Published on: November 1st, 2013 Brian Jackson

Negotiating with vendors: is it an oxymoron

Greetings from the Gartner Symposium, a gathering of over 9,000 senior IT executives and CIOs. There were several sessions on vendor negotiations as well as the ITExpo where close to 300 vendors were

Share on LinkedIn Comment on this article Share with Google+ Published on: October 11th, 2013 Catherine Aczel Boivie

Cloud infrastructure to grow to $250 million market by 2016: IDC

Vendors in the Canadian infrastructure as a service (IaaS) market have a 50 per cent compound annual growth rate to look forward to over the next four years towards a total value of

Share on LinkedIn Comment on this article Share with Google+ Published on: June 20th, 2013 Jeff Jedras

The risk of commoditizing security and privacy

Protecting your small business means more than checking off a few boxes If you’ve taken a stroll through office superstores or even a modern mega-bookstore you’ve no doubt noticed the abundance of ‘kits’

Share on LinkedIn Comment on this article Share with Google+ Published on: March 4th, 2013 Claudiu Popa

‘Moms with iPhones’ become mobile market research agents for hire

During this summer’s Canada Day long weekend, Ryan Sharp needed pictures of some beer coolers in Quebec convenience stores – so he turned to an army of iPhone-wielding shoppers to deliver the goods.By

Share on LinkedIn Comment on this article Share with Google+ Published on: December 6th, 2012 Brian Jackson

Small business spending more on IT, but not hiring new staff

For Canadian solution providers targeting the small and medium-sized business (SMB) market, reports of stable IT budgets and general health within that market should seem promising. But as the trend toward mobile technology

Share on LinkedIn Comment on this article Share with Google+ Published on: July 6th, 2012 Harmeet Singh

Vendor, support channels not ready for $408M M2M demand

The appetite for machine-to-machine (M2M) wireless solutions is growing among Canadian SMBs, but existing vendor and support channels have not matured enough to meet current M2M demands, an IDC Canada study has found.

Share on LinkedIn Comment on this article Share with Google+ Published on: September 15th, 2011 Christine Wong

The ITBusiness.ca story we’re still waiting to tell

By Shane Schick Enough with the nostalgia already. Yes, we are celebrating 10 years of ITBusiness.ca this week, and yes, I am incredibly proud of the stories we’ve told in that time, but

Share on LinkedIn Comment on this article Share with Google+ Published on: April 28th, 2011 IDG News Service

Websense offers ‘middle-of-the-road’ security

Security firm Websense has recently rebranded its year-old Triton product to include software-as-a-service features and says the tool now focuses on content security. Websense says it combines on-premise email and Web security on

Share on LinkedIn Comment on this article Share with Google+ Published on: February 11th, 2011 Nestor Arellano

How to use social media to clobber corporate Goliaths

I expend a lot of words in this and other venues beating on companies that fail to deliver the high-quality goods and services that customers expect and deserve. The bad news, of course,

Share on LinkedIn Comment on this article Share with Google+ Published on: March 3rd, 2010 Bill Snyder

Microsoft’s subtle strategy to make you buy a pricey laptop

A survey published this week by consumer shopping site Retrevo puts Windows 7 Starter on trial for disappointing netbook users who were expecting more features and fewer restrictions.With Windows 7 now available to

Share on LinkedIn Comment on this article Share with Google+ Published on: November 16th, 2009

How – and why – to manage your vendor after signing a deal

You have finally signed that big deal that took forever to negotiate. Regardless of whether it was a SaaS, managed services , or cloud computing deal, you are just glad the deal is

Share on LinkedIn Comment on this article Share with Google+ Published on: September 17th, 2009 Mark Grossman

Killing off products after mergers causing huge problems for users

Gregg Davis, CIO at Webcor Builders Inc., became concerned last fall when Oracle Corp. bought Primavera Systems Inc., because Webcor was a heavy user of Primavera's SureTrak construction scheduling software. Sure enough, once

Share on LinkedIn Comment on this article Share with Google+ Published on: June 17th, 2009 Eric Lai

Google, VMware, Amazon, Skytap – what Cloud vendor’s service reigns supreme?

When putting your systems in the cloud, a few options are available depending on exactly what you want to put there and for how long. Although each vendor offers essentially the same service-a

Share on LinkedIn Comment on this article Share with Google+ Published on: June 9th, 2009 Jarina D'Auria,