Law firm aims to save $1 million by replacing travel with telepresence

Sprawling international law firm DLA Piper has upgraded from videoconferencing to telepresence that will save the firm nearly $1 million dollars per year in reduced travel costs and lost productivity.The conferencing gear that

Published on: October 9th, 2009 Tim Greene

Motorcycle firm revs up customer service with SMS

While "speed" was a hallmark of Hero Honda's scooters and motorbikes -- until recently the same couldn't be said of the Indian firm's customer service.Speed Breaker AheadMany of the company's challenges in this

Published on: August 27th, 2009 Kanika Goswami

Information workers would “love to bring” Yahoo Messenger 9.0 beta into the office

The latest beta of Yahoo's instant messaging application – Yahoo Messenger 9.0 – is squarely targeted at consumers, but at least one Canadian analyst believes many of its capabilities would interest small businesses

Published on: June 2nd, 2008 Nestor Arellano

Get the message with GotVoice Premium

If you get lots of voicemail messages, you know that managing them isn't the easiest task in the world. A new visual voicemail service called GotVoice can help, by turning voice messages into

Published on: November 10th, 2007 Mark Sullivan

United they stand, but unified telco may fall

Nortel and Microsoft's plan to connect desktop office tools with back-end PBX systems has one dark side: every LAN network issue could potentially affect enterprise phone systems.In the first glimpse of their combined

Published on: February 26th, 2007 Shane Schick

Videotron buys Nortel switch for multimedia services, unified messaging

Videotron is laying the foundation for next-generation multimedia services such as video calling and unified messaging as it expands the reach of its voice over IP offering in Quebec.The Montreal-based firm has chosen

Published on: December 5th, 2006 Shane Schick

MS, Nortel partner on unified messaging

The cornerstone of the alliance will be voice over IP networking products, said Microsoft CEO Steve Ballmer during a teleconference, but the two companies also plan to deliver products that will allow customers

Published on: August 15th, 2006 Neil Sutton