Telecoms take note: customers do have some power, CCTS commissioner says

If telecoms weren’t sure how customers would react to having the rug pulled out from underneath them, Public Mobile’s decision last week to suddenly increase its data plans by 25 per cent should

Published on: February 21st, 2018 Alex Coop

Number of telecom complaints increased in 2017 after a 3-year decline, CCTS reports

After three years of decline, the number of complaints registered against Canada's telecommunications firms rose by 11 per cent this year, according to the latest annual report from the Commission for Complaints for

Published on: November 28th, 2017 Eric Emin Wood

Small businesses now represent 10% of all telecom industry complaints: CCTS

According to the latest annual report by the Commission for Complaints for Telecom-television Services (CCTS), the number of complaints from small and medium-sized businesses (SMBs) rose 15 per cent over the past year,

Published on: November 28th, 2017 Eric Emin Wood

Accenture launches analytics apps for telecom

Consulting and outsourcing firm Accenture has announced a suite of five analytics applications aimed at the telecommunications market. The applications, built on the Accenture Analytics Applications Platform, are designed to allow telecom companies

Published on: August 27th, 2015 Dave Webb

Moving your phone system to the cloud

In the 1970s, the minicomputer had just taken over from the mainframe as ruler of the roost. The mid-80s explosion of the microcomputer (what we commonly call a PC) began to displace the

Published on: June 25th, 2015 Dave Webb

Bell customer data leak may lead to more phishing attacks

Bell Canada has suffered a breach of security. According to a company press release that blames an unspecified third party supplier in Ottawa, 22,421 user names and passwords and five valid credit card

Published on: February 3rd, 2014 Claudiu Popa

Canadian carriers to create stolen cell phone blacklist

In a move to ward off government regulation, the Canadian Wireless Telecommunications Association (CWTA) will start checking that any new phone authorized on a network hasn’t been reported as stolen, it announced today.Any

Published on: November 8th, 2012 Brian Jackson

Telecom complaints jump by 35 per cent

Consumer complaints about Canadian telecom services rose by 35 per cent in the past year, with wireless services targeted by the bulk of unhappy customers for the fourth year in a row. Wireless

Published on: October 25th, 2012 Christine Wong

Video Rewind: Wind Mobile’s one-year anniversary

Yesterday, Industry Minister Christian Paradis announced the government would be lifting foreign ownership restrictions for small telecom companies ahead of the next wireless spectrum auction in the first half of 2013.The announcement ends

Published on: March 15th, 2012 ITBusiness Staff

Foreign ownership telecom restrictions lifted by federal government

Small telecom companies taking on incumbent carriers for a larger slice of Canada’s wireless pie will soon be able to access more foreign money to help them compete, according to the federal government.

Published on: March 14th, 2012 ITBusiness Staff

Rogers says it will stop Internet traffic throttling

Rogers Communications Inc., said it will no longer throttle the Internet traffic of any of its users. The incumbent telecom company was responding to complaints that it intentionally slowed down the Internet connections

Published on: February 3rd, 2012 ITBusiness Staff

Canadian wireless firms cruise comfortably along

The new crop of mobile service providers seems to have buoyed the Canadian mobile sector, experts note.While oil and gas companies - traditional standard bearers - took a beating last year, the telecom

Published on: June 28th, 2010 Nestor Arellano

Custom services not bandwidth, speed will shape next gen networks

The ability to provide and customized services and not mere speed will determine the shape of telecom networks of the future, according to one telecom expert.Service providers will eventually catch up with each

Published on: June 8th, 2010 Nestor Arellano

“Poor enforcement against telemarketers making Do Not Call list ineffective”

Privacy activists across Canada, last week, applauded the proposal of a new anti-spam bill presented to the House of Commons, which would penalize the distributors and facilitators of spam. But the bill had

Published on: May 1st, 2009 Michelle MacLeod