Customer relations management app Hiver, which turns Gmail into a collaborative tool that companies can use for customer support, sales, and task management, recently unveiled an update that will let users keep track
Published on: March 3rd, 2016 Eric Emin Wood @ericewood
Cloud-based customer relationship tool SalesforceIQ connects your customer information and your email account, providing useful information when sending sales-related emails. This week, SalesforceIQ announced new integration with Desk.com that adds customer support into the mix. The new integration essentially brakes down the barrier between
Published on: November 18th, 2015 David Hamilton @davidwroteit
SugarCRM used its annual SugarCon conference in New York City this week to launch a new private cloud offering – Sugar Private Cloud – and preview the next generation of its customer relationship
Mobile-phone companies and aid agencies have talked for years about deploying feature phones, coupled with basic text information services about the weather and crop pricing, to empower poor people in undeveloped parts of
Published on: July 22nd, 2011 Nancy Gorhing @itbusinessca
In most product-driven firms, product planning is one of the highest leverage processes in the whole company. There's a huge difference in the profitability of a "hit" vs. a me-too product, and a
Published on: November 9th, 2010 David Taber @itbusinessca
An executive of a Whitby, Ont.-based business who tried a new customer relationship management (CRM) tool from Maximizer Software Inc., says the products' inability to connect with his workers' BlackBerry devices has left
Published on: September 13th, 2010 Nestor Arellano @itbusinessca
A few months ago I wrote about the the broadened Web access footprint and pared down total cost of ownership of Maximizer CRM 11 , a customer relations management tool aimed at small
Published on: July 5th, 2010 Nestor Arellano @itbusinessca
Maximizer Software Inc. has pared down its customer relations management (CRM) tool to serve smaller sales units.The Vancouver-based firm's new CRM 11 Entrepreneur and Team editions do away with the marketing campaign features
Published on: June 30th, 2010 Nestor Arellano @itbusinessca
It's not shocking that many companies are scaling back, delaying or canceling IT projects. Recent Gartner survey data of 475 IT decision makers in global enterprises with 1,000 or more employees found that
Published on: June 3rd, 2009 Thomas Wailgum @itbusinessca
