Small businesses now represent 10% of all telecom industry complaints: CCTS

According to the latest annual report by the Commission for Complaints for Telecom-television Services (CCTS), the number of complaints from small and medium-sized businesses (SMBs) rose 15 per cent over the past year,

Published on: November 28th, 2017 Eric Emin Wood

Bell still on top, but complaints against telecoms continue to drop, CCTS finds

A new report by the Commissioner for Complaints for Telecommunications Services (CCTS) once again identifies Bell Canada as the telecommunications services provider with the most customer complaints, but also notes that fewer confirmed

Published on: April 6th, 2017 Eric Emin Wood

CRTC review increases CCTS authority over TV, poor service providers

The Commissioner for Complaints for Telecommunications Services will soon have a bigger job regulating service providers after a review by the Canadian Radio-television and Telecommunications Commission (CRTC) has broadened its mandate. Yesterday the

Published on: March 18th, 2016 Eric Emin Wood

Contract disputes most common business complaints about service providers: CCTS

Being trapped in a contract without feeling that proper consent was given to the service provider is the frustration that tops the list of Canadian business complaints about service providers, according to data

Published on: November 17th, 2014 Brian Jackson

Bell remains most complained-about service provider in annual report

A new wireless code put into effect by the Commission for Radio-television and Telecommunication Services (CRTC) may be helping fewer Canadians feel frustration with their wireless service providers, a new report indicates. The

Published on: November 4th, 2014 Brian Jackson

CRTC opens online consultation for new wireless code

If you’re an entrepreneur or a small business that relies on wireless services from the retail carrier industry here in Canada, now is your chance to give your two cents.The Canadian Radio-television Telecommunications

Published on: November 14th, 2012 Brian Jackson

Small businesses part of the growing telecom complaints

When small businesses want to complain about their phone service, there is one organization that always has to listen.After an “extensive review,” the Commissioner for Complaints for Telecommunications Services (CCTS) got the renewed

Published on: February 4th, 2011 Briony Smith