WestJet launches AI chatbot to improve customer experience

WestJet Airlines Ltd. has launched an artificial intelligence (AI) powered chatbot, the first of its kind for a Canadian airline. The low-budget airline made the announcement Monday, calling the chatbot a quicker and

Published on: August 27th, 2018 Meagan Simpson

Exploring Air Canada’s Alexa skill – Speak Up!

With smart assistants taking over homes and businesses, Air Canada is one of the latest companies to try and boost audience engagement on Alexa-enabled devices through its Air Canada skill. In our Speak

Published on: March 19th, 2018 Alex Radu

Hashtag Trending – U.S gov’t halts Qualcomm takeover; IT outage cripples Air Canada; Musk promises Mars rockets next year

The U.S. government is trying to delay a hostile takeover of Qualcomm on national security grounds. An IT outage at Air Canada wrecks many a March Break travel plan. And Elon Musk thinks

Published on: March 13th, 2018 Eric Emin Wood

Canadian firms embrace Alexa for everything from flight tracking to making phone calls

Amazon's Alexa launch to the Canadian market may have been long awaited, but the ecosystem of Canadian-based Skills will assemble almost immediately. Some of Canada's top national brands have Alexa Skills that will

Published on: November 16th, 2017 Brian Jackson

Air Canada is using virtual reality to showcase the ‘Air Canada Experience’

Air Canada is getting creative with its marketing ideas. The Canadian airline is the first in Canada to turn to virtual reality technology as a way to showcase its in-flight experience. Designed for

Published on: November 10th, 2017 ITBusiness Staff

Flying into the U.S.? What you need to know about the ‘enhanced’ security changes

If you're flying into the United States be prepared to have all of your devices charged and ready to go due to enhanced security measures made for flights heading to the U.S. As

Published on: July 25th, 2017 Alex Radu

Climbing to $20 B revenue, Air Canada takes to the cloud with Salesforce

You can't grow to be a $20 billion business if you're not paying attention to your customer's contract renewals until after the fact. When Duncan Bureau, the global vice-president of sales and distribution

Published on: May 9th, 2016 Brian Jackson

12 useful Apple Watch apps available on launch day

 

Published on: April 21st, 2015 Brian Jackson

Concur partners with Air Canada to account for ‘rogue travellers’

Many office accountants are familiar with the 'rogue travellers' in their company - those who refuse to follow corporate-mandated processes for booking travel and instead just log on to the airline's website to

Published on: October 29th, 2014 Brian Jackson

Air Canada iPhone app, Coors Light campaign nominated for Canadian New Media Awards

If there's one fact that clearly emerges from this year’s Canadian New Media Awards (CNMA), it is that mobile device marketing is now seriously vying with traditional media sources for advertising dollars. Phones

Published on: November 11th, 2009 Brian Jackson