Articles By Dianne Daniel

Banff ski resort uses all-IP network for video surveillance, transactions

“Everything we do in IT is designed to maximize the guests' ski time,” says Chesnut, who's been busy building an IP network infrastructure to facilitate everything from check in and check out, to

Published on: November 9th, 2005 Dianne Daniel

Mobile eye care unit upgrades to Gigabit Ethernet, installs VPN

The Ontario Medical Mobile Eye Care Unit, or Eye Van, was established in 1972 with support from the Canadian National Institute for the Blind (CNIB) and the Ontario Medical Association Ophthalmology Section. Each

Published on: October 20th, 2005 Dianne Daniel

Medical school tailors IP network for a wide range of exotic appliances

With 4,575 members, the University of Calgary's faculty of medicine could be considered an enterprise, but there's nothing enterprise-like about the traffic flowing over its network. From high-resolution diagnostic images to data streams

Published on: May 2nd, 2005 Dianne Daniel

B.C. city uses IP telephony to track performance, offer new services

Centred in the heart of the B.C.'s Lower Mainland, Coquitlam may not be the first city to come to mind when you think ""showcase e-community."" But look beyond the picturesque parks and serenity,

Published on: February 3rd, 2005 Dianne Daniel

Zoo builds firewall cage to keep viruses out

Nestled on an island in the middle of the Bull River, the Calgary Zoo is home to more than 900 animals and 260 species, many of which are in danger of extinction. According

Published on: January 19th, 2005 Dianne Daniel

Insurance conglomerate rolls out next-gen IP wide-area network

General insurance may be the first thing Canadians think of when they hear ""Co-operators Group,"" but there's much more to the multi-faceted company than insurance protection. Life insurance, financial services, property development and

Published on: January 13th, 2005 Dianne Daniel

Zoo chucks Nortel firewall, uses FortiGate to fence in its network

Nestled on an island in the middle of the Bull River, the Calgary Zoo is home to more than 900 animals and 260 species, many in danger of extinction. And up until a

Published on: January 13th, 2005 Dianne Daniel

Power utility installs Web-based fax, no more ‘reams and reams’ of paper

Just as cell phones haven't displaced wired phones and the paper-based office has yet to disappear, many Canadian businesses still rely on fax communications. For Brascan Power of Gatineau, Que., a division of

Published on: December 8th, 2004 Dianne Daniel

Taxi dispatcher uses Frame Relay to send customer, advertising info

An Ottawa-based call centre is using a Frame Relay network to change the way taxis are dispatched to riders in parts of southern Ontario. Coventry Communications Inc. sends and receives both voice and

Published on: November 5th, 2004 Dianne Daniel

Call centre provider ditches Centrex, installs media servers to route calls

At NuComm International, a provider of outsourced contact centre and customer support services, the only constant is change. Shaun Learn, the St. Catharines, Ont.-based firm's director of technical services has watched the company

Published on: September 14th, 2004 Dianne Daniel

Laser eye surgery clinic migrates to VPN, multi-purpose security device

Growth by merger and acquisition often puts enormous strain on employees, processes and corporate bottom lines. For network managers, there's the added stress of ensuring the overall communications infrastructure can support the new,

Published on: September 14th, 2004 Dianne Daniel

Combined voice and data network routes calls to the right agent

As a direct insurer providing coverage throughout Quebec, La Capitale Assurance Generales Inc. has employees scattered across 22 regional offices. When customer calls come in, the company needs to know who's calling, the

Published on: July 15th, 2004 Dianne Daniel

Backpackers’ retail store outsources e-commerce security to FusePoint

At Mountain Equipment Co-operative (MEC) of Vancouver, a retailer of outdoor gear, nothing is as important as values. Whether it means designing stores that conserve energy or encouraging employees to take earth-friendly forms

Published on: January 27th, 2004 Dianne Daniel

Business school handles expansion with managed Ethernet switches

Referred to as a ""hidden gem"" by the Wall Street Journal, The University of Toronto's Joseph L. Rotman School of Management is well on its way to fulfilling its mission to be one

Published on: December 4th, 2003 Dianne Daniel

You want me to replace my existing data network? Yeah, right

When Totten Sims Hubicki Associates learned its aging Mitel telephone system was coming to ""end of life"" and would no longer be supported by Bell Canada, IT manager Kam Mohammed took it as

Published on: November 11th, 2003 Dianne Daniel