Articles By Dianne Daniel

Halifax-based steel manufacturer cuts long-distance costs with VoIP

As president of Maritime Steel and Foundries Ltd. of Halifax, Don Cameron conducts a great deal of business by phone. So when his company — a manufacturer of bridges and steel supports —

Published on: September 9th, 2003 Dianne Daniel

London call centre uses virtual queuing to connect to other offices

On a typical day Sykes Canada Corp. handles 20,000 phone calls, but not one of them begins with ""Sykes Canada, may I help you?"" That's because, as a call centre, Sykes Canada isn't

Published on: August 6th, 2003 Dianne Daniel

Pharmaceutical service provider replaces X.25 network with VPN

Supporting 870 pharmacies across Ontario on its network, PROPharm Ltd. knows firsthand the importance of network reliability. Simply put, if the network goes down, prescriptions don't get filled. Established in 1977 to provide

Published on: July 4th, 2003 Dianne Daniel

Vancouver credit union migrating to storage-area networking model

Challenging. Cumbersome. Costly. These are just some of the words Tony Fernandes uses to describe data management in a decentralized computing environment — a task he's more than happy to leave behind him

Published on: April 25th, 2003 Dianne Daniel

Whose Fingerprints Are On The Network?

With the number of reported security incidents expected to skyrocket to more than 200,000 by the end of this year and economic losses resulting from identity theft rising to US$24 billion, enterprises are

Published on: March 21st, 2003 Dianne Daniel

Restaurants get into mobility game with table-side POS

Competitive advantage is the top reason companies are extending applications to the field, according to Boston-based research firm Aberdeen Group.""Deploying enterprise applications on wireless handheld devices increases the user acceptance level of that

Published on: October 30th, 2002 Dianne Daniel

Mobile Middleware Plays The Field

When Sunoco launched its Strive for Excellence (SFE) program in 1999 -- an incentive program designed to reward gas retailers for maintaining high-quality standards -- mobile data collection proved a much better option

Published on: October 30th, 2002 Dianne Daniel