10 ways to get the most from a tech support call

Your PC, Internet connection, and cell phone may save you tremendous amounts of time, but it's easy to forget that when you're spending hours on the line with tech support. Here's how you

Published on: March 1st, 2010 Patrick Miller and Elvin Lai

Six hot tech skills in 2010 to get you the job you want

Pent-up demand for new projects. Veteran employees leaving the company. Who could complain about such pressures in the waning months of 2009, when the year was spent under a cloud of economic misery?

Published on: January 4th, 2010 Mary Brandel

Eight strategies to build a strong tech support team

Technical support workers can act as a company's frontline ambassadors of good will and play a vital role in client retention. However tech support teams are most effective when themselves supported by company

Published on: April 14th, 2008 Nestor Arellano

Nerds On Site comes to bean counters’ rescue

Small and medium scale businesses (SMBs) cut complexity and save money by retaining an outsourced tech support provider, some technology experts say.This was a strategy recently adopted by members of the Institute of

Published on: November 19th, 2007 Nestor Arellano