Your PC, Internet connection, and cell phone may save you tremendous amounts of time, but it's easy to forget that when you're spending hours on the line with tech support. Here's how you
Published on: March 1st, 2010 Patrick Miller and Elvin Lai @itbusinessca
Pent-up demand for new projects. Veteran employees leaving the company. Who could complain about such pressures in the waning months of 2009, when the year was spent under a cloud of economic misery?
Published on: January 4th, 2010 Mary Brandel @itbusinessca
Technical support workers can act as a company's frontline ambassadors of good will and play a vital role in client retention. However tech support teams are most effective when themselves supported by company
Published on: April 14th, 2008 Nestor Arellano @itbusinessca
Small and medium scale businesses (SMBs) cut complexity and save money by retaining an outsourced tech support provider, some technology experts say.This was a strategy recently adopted by members of the Institute of
Published on: November 19th, 2007 Nestor Arellano @itbusinessca
