10 vital IT troubleshooting secrets

I recently joined my team in troubleshooting a complex infrastructure problem affecting the private cloud that hosts our community electronic health records system.The incident put me in mind of the things I have

Published on: October 5th, 2010 John D. Halamka

How to ask for tech help

Every month I get loads of letters from users seeking help with a computer problem. Time doesn't permit me to answer them all (and I'll admit I don't always have an answer), but

Published on: September 27th, 2010 Rick Broida

Tech vendors still failing to support paying customers

I had a problem with the power steering on my old Toyota, so I took it to a mechanic, and he told me, "We'll try and fix it." "Excuse me, you'll try?" "Right,

Published on: December 8th, 2009 Bill Snyder

Yes, ISP services suck – but “don’t blame the customer rep”

See related story: Top reasons why teleworkers hate dealing with ISPs Normally, I like being an "insider" when it comes to the cable company. However, this time I'm sure I'm going to get

Published on: May 19th, 2009 A former CSR

How to solve your PC’s pesky boot-up and shutdown problems

You start your workday by booting up your Windows PC. You end the day by shutting it down again. No fuss. No muss. No bother.Yeah, right.A problem at boot time can keep you

Published on: August 5th, 2008 Lincoln Spector