We are collecting and keeping more information today than ever before. Whether it's video, pictures, music, or just plain old gobs of e-mail and text messages, all that information has to be stored
Loyal customers can be tough to find. So why do some companies run them off with crappy customer service? Often because the employees who care have no authority to fix problems, and those
Published on: December 19th, 2008 James E. Gaskin @itbusinessca
