Salesforce expands commerce cloud with AI and visual search

New York City, NY. - Salesforce announced Monday that it is adding new tools to its Commerce Cloud platform to help companies create personalized "shopping experiences." The new tools will include artificial intelligence, visual

Published on: January 14th, 2019 Meagan Simpson

Salesforce introduces Einstein Voice Assistant

Getting daily briefings from Alexa or Google Home is a convenient way to get morning news, but imagine if you could get personalized daily briefings about key metrics and priorities for your businesses.

Published on: September 20th, 2018 Meagan Simpson

Salesforce adds new features to Sales Cloud platform

Leading up to its annual Dreamforce conference later this month, Salesforce announced Thursday new features for its Sales Cloud platform to help improve sales, billing and marketing. The customer relationship management (CRM) giant

Published on: September 6th, 2018 Meagan Simpson

Roots uses AI to redesign its website with a focus on user experience

It isn't easy for a business to stick around for 45 years and remain relevant in the digital age, even if your brand is as iconic as Roots Canada - but to avoid

Published on: August 10th, 2018 Meagan Simpson

Salesforce adds chatbots to Service Cloud Einstein

Salesforce has added chatbots to its customer service platform. On Wednesday the company announced that its newest update to Service Cloud Einstein would include a full rollout of what it calls "Bots for

Published on: July 12th, 2018 Eric Emin Wood

Leaders in Davos acknowledge AI’s potential for good, but point to unanswered questions

Global leaders discussed the transformative capabilities of artificial intelligence during the second-last day of the World Economic Forum in Davos. But it came with a grain of salt. During a panel about rogue

Published on: January 25th, 2018 Alex Coop

Are You Siri-ous? How AI will conquer your labour market

“Artificial intelligence (AI) promises to increase productivity through automation and free people from doing repetitive work in favour of activities of higher value.  Is this view of the future too rosy? " Robots

Published on: January 18th, 2018 Team UTM

Salesforce adds AI-powered revenue forecasting to Sales Cloud Einstein

Salesforce.com Inc. wants to help salespeople and their managers take the guesswork out of revenue forecasts. This week the customer relationship management (CRM) giant announced three new features for its artificial intelligence (AI)-powered

Published on: September 21st, 2017 Eric Emin Wood

Salesforce integrates Einstein across platforms, announces IBM partnership

Salesforce.com is bringing AI to customer relationship management (CRM) in a big way. On Tuesday the company announced that it would be incorporating its artificial intelligence software, Einstein, into its signature platform, giving

Published on: March 7th, 2017 Eric Emin Wood

Streamline and support your customer service teams with Salesforce’s new AI platform

Salesforce.com is using artificial intelligence (AI) to add an ounce of prevention to customer service. This week the San Francisco-based customer relationship management (CRM) giant released Service Cloud Einstein, a new platform that

Published on: February 15th, 2017 Eric Emin Wood

When Salesforce Einstein asks for your data, will you say yes?

SAN FRANCISCO -- Salesforce administrators are going to have a new choice to make when the winter update is pushed out a couple of weeks from now - will they opt-in to sharing

Published on: October 5th, 2016 Brian Jackson

Salesforce Einstein deploys AI across the cloud suite

On Sunday night San Francisco-based Cloud software firm Salesforce.com unveiled its artificial intelligence engine, dubbed Salesforce Einstein, that will be integrated across its platform and provide users with new functions such as predictive

Published on: September 18th, 2016 Brian Jackson