Coming wireless churn tsunami underscores importance of customer service

Some wireless carriers may be about to get a hard lesson in the value of customer service, with changes to the CRTC’s Wireless Code meaning an unprecedented number of wireless contracts are due

Published on: May 14th, 2015 Jeff Jedras

Wireless incumbents see lower customer satisfaction ratings than new entrants: survey

The Canadian Radio-television and Telecommunications Commission's (CRTC) new wireless code that came into effect at the end of 2013 is having a positive impact on overall Canadian satisfaction with their wireless provider, according

Published on: May 8th, 2014 Brian Jackson

Customer service must be a deliberate strategy

By Francis Moran I had a conversation the other day with a senior executive at a company for which I occasionally do some consulting. The executive wanted my opinion on how his company handles warranty

Published on: January 25th, 2013 Francis Moran

iPhone customers the most satisfied smartphone owners

Apple's iPhone on Thursday took first place for the fourth year running in J.D. Power and Associates' smartphone customer satisfaction rankings. Americans are also keeping their mobile phones longer than ever, the market

Published on: September 27th, 2010 Gregg Keizer

Apple trounces HP, Dell, Gateway in customer satisfaction poll

Apple again thrashed rival computer makers selling Windows PCs in an annual customer satisfaction survey, although by a smaller margin than last year, the poll's manager said today.One reason, said David VanAmburg, managing

Published on: August 19th, 2009 Gregg Keizer