Vision Critical eyes a prime spot on CEM landscape

Vancouver-based Vision Critical is extending the reach of its market research roots by launching a customer experience management (CEM) platform.The platform automates the collection, analysis and sharing of data from customer surveys, transactional databases

Published on: September 27th, 2011 Christine Wong

HST checklist and saving tips for tax troubled smaller firms

Caught unprepared by the Harmonized Sates Tax (HST)? Wondering how you might recoup lost business from tax traumatized customers? ITBusiness.ca asked tax experts and analysts focused on the small and mid-sized business (SMB)

Published on: July 8th, 2010 Nestor Arellano