Samtack is celebrating 15-years on Canadian soil with a bang. It has moved from its cozy 25,000 square-foot facility into a new 37,000 square foot unit just north of Markham, Ont.
According to Royson Ng, general manager of Samtack, the new facility will include an expanded technical support
area, a bigger warehouse, a new service center for manufacturers and resellers and a posterity wall.
The company wants employees, suppliers and other IT industry executives to write their thoughts on a wall inside the company’s office.
“”They say don’t write on the wall, but at Samtack you can,”” Ng said.
The warehouse is 24,000 square feet, more than 6,000 square feet bigger than the old warehouse. It also has been designed with a path area for easier access and includes six delivery bays. Three Aplus certified technicians have been hired for the new service centre, and Ng expects this area to handle more RMAs repairs.
The company also invested $80,000 on a new MIS and phone system from Mitel Networks. The system is based on voice-over-IP and should improve the company’s technical support, rebate and customer service operation, Ng said.
Ng also wanted to change the perception of Samtack for the company’s vendor partners and improve working conditions for employees. This after the company won an award from the Markham Board of Trade for Best Working Conditions.
“”I want to attract more vendor partners and sometimes perception is everything,”” Ng said. “”We have the experience and we wanted to show off our stuff. We wanted to show people and our employees we could invest in the company. We also wanted to change the attitude of the staff and spend the money to upgrade MIS and we will continue to upgrade the company in another six months.””
Sam Chiu, Samtack founder and current vice-chairman, was on hand for the official opening of the new facility. He said the new office and warehouse was nicely organized. “”We want a new culture of commitment to be more efficient. The bigger facility give us more space to expand our business,”” Chiu said.
Scott Rennie, business development manager for Synnex Canada Ltd., concurred. “”Synnex is a partner of Samtack and it is great to see this new building and we hope to achieve increased business with Samtack,”” Rennie said.
Ross Snow, vice-president of LG Electronics Canada, said Samtack’s new facility fits their business model better than the older location.
“”It is gratifying to see a partner show this level of investment in difficult times in the computer distribution industry,”” Snow said.
He added that this new facility will enable Samtack to do more and it will open up more opportunities for LG Electronics as well.